Community Manager

Company: Spectrum Association Management

Location: The Woodlands, Texas (Office Location: 3000 Research Forest Drive, The Woodlands, Texas 77381)

About Spectrum Association Management:
Spectrum Association Management is a dynamic and exciting team managing hundreds of homeowner’s associations in Texas and Arizona since 2001. We are recognized as a Best Places to Work company, fostering a vibrant culture based on trust, support, career development, fun, autonomy, and strong human connections. We believe in hiring a "work family."

About the Role:
This role is designed for positive and motivated professionals seeking a career change into property and HOA community management. Prior experience in HOA/Property management is not required, as industry-leading training will be provided over one year, with mentorship and a path to becoming an industry expert in three years. The Community Manager is the face of the organization, acting as a liaison between HOA boards, homeowners, and vendors. It requires a high level of ownership, customer service, vendor management, and portfolio management.

Typical Backgrounds:
Retail leadership, restaurants, hospitality, administrative roles, department managers, office management, operations, and similar fields requiring proactive effort and decision-making.

Day-to-Day Responsibilities:

• Live our Same Day Response Policy.
• Engage with board members and homeowners.
• Manage daily, weekly, and monthly tasks for a portfolio of associations.
• Plan and facilitate association board and annual meetings.
• Manage vendor relations, including bidding and project management.
• Consult with other departments to support communities.
• Handle risk management, insurance, and litigation support.
• Prepare budgets and manage association finances.
• Be available for after-hours emergencies.

What It Takes to Be Great:

• Customer-centric positive attitude.
• Extreme ownership of tasks.
• Team player, coachable, highly organized, accountable, and a fantastic multi-tasker.

Skills You Need:

• Approximately 8+ years of solid work experience.
• Ability to attend or run evening meetings (usually 30-40 per year).
• High-level organizational skills in a fast-paced environment.
• Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.).
• Ability to learn business computer systems quickly.
• Strong customer-friendly and informative communication skills.
• Some experience and knowledge of financial statements and budgets.
• Comfortable with public speaking.
• Great conflict management skills.
• Experience with gathering bids for large projects and managing them.

Training Program:

• Assigned Community Manager Mentor for on-the-job guidance.
• Learning from a "tribe" of experienced community managers.
• Completion of a unique in-house, web-based learning academy.
• Apprised of legal changes and seasonal topics.

Benefits and Perks:

• Recognized as Best Places to Work consecutively since 2008.
• Hybrid Empowerment Plan (after the first year, with potential for remote work).
• Fast Track 50 company recognition.
• Privately owned company with over 20 years in business; no layoffs in history.
• Work/Life balance.
• 5 weeks of PTO.
• 40 paid hours per year for community service activities.
• 11 Annual Paid Holidays.
• Paid Training via an Internal Learning and Development Management System.
• Full suite of benefits: Medical, Dental, Vision, STD/LTD, Life/AD&D, and a 401k program.
• Free in-house medical clinic (San Antonio office; virtual for others).
• Phone and Mileage Reimbursement.
• Well-structured career track plan with 6-month reviews.

Compensation:

• Annual Salary: $57,500.00.
• Reviews and performance increase opportunities every 6 months.