Customer Success Engineer

About Ethena:

Ethena provides adaptive compliance training that customizes to your company's unique brand, roles, policies, and risks. Our AI-powered platform helps People, Legal, and Compliance teams launch training in days, reducing learner seat time by up to 60%. We support over 1 million learners across 2,000+ organizations, boasting a 93% learner approval rating and a 96% customer renewal rate. Ethena offers consistent, durable growth with over 120% net dollar retention and strong enterprise expansion. Our platform also unifies core compliance tools including Hotline & Case Management, Policy Bot, and Phishing Simulator.

Trusted by companies like Genesco, Asana, and Pinterest, Ethena is a rapidly growing, modern compliance partner for global organizations.

How We Work:

We value diversity, thoughtful questions, and building with empathy. We care about craft, embrace feedback, and take ownership. We also incorporate humor into our work, believing that serious work doesn't need to be overly serious.

Our workforce is fully remote, and your personal working hours can be based on your own timezone. All team-wide meetings are scheduled inclusively for North American time zones.

About the Role:

Ethena is seeking a Customer Success Engineer to bridge technical implementation, product expertise, and AI-powered workflows. This role is focused on the operational backbone of customer onboarding and configuration, utilizing AI tools to drive efficiency and build smarter solutions. You will collaborate closely with the Account Management team to ensure rapid customer go-lives, deep integrations, and confident expansion.

What You'll Do:

• Own end-to-end technical implementation for mid-market and enterprise customers, including HRIS integrations, SSO setup, LMS connectors, API configurations, and assignment automation logic.
• Build and maintain AI-powered workflows to automate repeatable implementation tasks.
• Partner with Account Managers to conduct technical discovery and translate requirements into scoped implementation plans.
• Serve as the primary technical point of contact during onboarding to reduce time-to-value.
• Diagnose and resolve integration issues, collaborating with Product and Engineering when necessary.
• Maintain and improve implementation playbooks and documentation using AI tooling.
• Contribute to scaled enablement by building reusable templates, guides, and self-serve assets.

What We're Looking For:

• 3-5 years in a CS Engineer, Solutions Engineer, Implementation Consultant, or Technical CSM role, ideally at a SaaS company.
• Hands-on experience with HRIS systems (Workday, ADP, Hibob), SSO protocols (SAML 2.0), and API-based integrations.
• Demonstrated use of AI tools to improve workflow efficiency and solve customer problems.
• Enthusiasm for troubleshooting and problem-solving.
• Comfort operating in ambiguous environments and building processes.
• Strong written communication skills, with the ability to explain technical concepts to non-technical buyers.
• Bonus: Experience in compliance, HR tech, or legal tech.

Compensation:

• OTE Salary Range: $113,000 - $140,000
• Base Salary Range: $85,000 - $105,000

Ethena is committed to fair and equitable compensation with a no-negotiation policy, ensuring our first offer is our best offer.

Location:

United States (Remote-First)

Benefits:

• Unlimited PTO
• Comprehensive benefits package (details available via provided link)