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Ping Identity

Senior Principal Customer Strategist

Ping Identity📍 USAUSD 132000 - 176000

Executive Strategist

About Ping Identity:

At Ping Identity, we believe in making digital experiences secure and seamless for all users, enabling digital freedom. Our intelligent, cloud identity platform allows people to shop, work, bank, and interact without friction or fear. We champion every identity, valuing diversity and empowering individuals to bring their authentic selves to work. Headquartered in Denver, Colorado, we serve over half of the Fortune 100 companies worldwide, transforming cybersecurity, digital experiences, and identity and access management.

About the Role:

The Executive Strategist will be responsible for building strong customer C-suite executive relationships and executing management consulting engagements. The goal is to drive transformational outcomes, ensure long-term client retention, and solidify Ping Identity's position as an indispensable partner.

Responsibilities:

  • Executive Relationship Development: Cultivate and nurture strong relationships with C-suite personas (e.g., CFO, CIO, COO, CTO) within customer organizations.
  • Strategic Advisory: Guide customers on optimizing operational effectiveness and maximizing their Ping Identity investment through expert consultation.
  • Business Transformation Guidance: Act as a trusted advisor, understanding customer business models and advising on how Ping Identity can accelerate their digital transformation initiatives.
  • Account Strategy Orchestration: Support client relationship mapping and coordinate integrated account strategies across core account teams (Sales, Services, Engineering, Marketing, Customer Success, etc.).
  • Churn Reduction & Renewal Strategy: Proactively identify and mitigate renewal risks by orchestrating cross-functional teams to deliver on the strategic roadmap, owning the value realization narrative.
  • Strategy Workshop Delivery: Develop and deliver impactful workshops to increase sales opportunities, reduce churn risk, drive account team productivity, and accelerate deal velocity.
  • Resource Alignment: Facilitate the timely engagement of specialist and support resources for customer deals.
  • Performance Review Leadership: Conduct executive business reviews in collaboration with account teams, aligning discussions with account strategy.
  • Data-Driven Insights: Utilize customer usage patterns and telemetry to provide proactive guidance and enhance customer retention.

Must-Haves:

  • Strong strategic thinking and business acumen, with the ability to translate market insights into actionable plans.
  • Results-oriented with a proven track record of exceeding goals by optimizing go-to-market motions.
  • Outstanding presentation and client-facing skills.
  • High emotional intelligence, with experience influencing positive outcomes for customers and team members, particularly with C-level executives.

Salary Range:

  • $132,000 - $176,000 + variable pay

Note: This range is approximate and may vary based on factors such as experience, skills, and location (specifically referencing Colorado's Equal Pay for Equal Work Act).

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We foster an innovative, can-do startup culture. Our benefits include:

  • A company culture that empowers you to do your best work.
  • Employee Resource Groups.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Global volunteering and community initiatives.

Our Benefits:

  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Commuter Offset (Specific locations)

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Job Overview

Posted6/7/2026
CategoryFullstack Development
SourceJobicy

FAQ

Is this position remote?

The Senior Principal Customer Strategist role is a remote opportunity. The location specified is USA.

What is the salary?

The salary is USD 132000 - 176000.

How do I apply?

You can apply by clicking the "Apply for this role" button above to submit your application on the hiring website.

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