Strategic Customer Success Manager

About Samsara:

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations dependent on physical operations to harness IoT data for actionable insights and improved operations. We are improving the safety, efficiency, and sustainability of the industries that power our global economy, including agriculture, construction, field services, transportation, and manufacturing. As a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.

About the Role:

Our Strategic Customer Success Managers are instrumental in delivering and articulating customer value, acting as strategic and consultative partners to our largest, most complex customers. They work closely with these customers to understand their unique challenges, advise on leveraging Samsara solutions effectively, and drive measurable outcomes in the form of customer renewals and expansions. This role is within the Strategic Customer Success team, ensuring a heightened focus on addressing the needs of our most critical accounts. It is cross-functional, collaborating closely with Sales, Support, Sales Engineering, and Product teams to ensure long-term customer success.

You should apply if:

• You want to impact the industries that run our world: Your work can affect on-time deliveries, safe student transportation, and rapid power restoration after disasters.
• You thrive on solving problems: Our expanding technology and customer complexities offer exciting challenges. With a growth mindset, you'll partner with customers to find unique solutions for safe, efficient, and sustainable operations.
• You are a natural relationship builder: You excel at constant communication and collaboration with key stakeholders, both internally and with customers, to achieve team wins.
• You are the architect of your own career: This role offers autonomy and opportunities to master your craft in a hyper-growth environment, with potential for significant career advancement.
• You want to be with the best: Join a team that wins, celebrates, and supports each other, surrounded by top professionals.

Learn more about what we value at Samsara: [Link to Samsara Values]

In this role, you will:

• Drive customer success by ensuring clients enhance the safety, efficiency, and sustainability of their operations with our IoT platform.
• Collaborate with customers to develop success plans, identify objectives, define metrics, and overcome barriers to business value realization.
• Partner with cross-functional teams (Product, Support, Finance, etc.) to drive progress on customer requests.
• Facilitate executive business reviews to align on goals and celebrate successes.
• Conduct workshops to understand customer operations, recommend workflow enhancements, and maximize product value.
• Develop a deep understanding of the Samsara platform and effectively communicate its capabilities to diverse businesses.
• Serve as a mentor to the wider Customer Success team, championing Samsara's cultural principles.

Minimum requirements for this role:

• 6+ years of work experience, with recent experience in senior Customer Success, account management, or strategic consulting roles.
• Strong priority management skills, emotional intelligence, and the ability to manage demanding, high-visibility positions.
• Experience supporting or working with technical products and solutions.
• Proven track record of building trust, effective communication, and driving change with stakeholders at all levels.
• Bachelor’s degree from a 4-year institution.

An ideal candidate also has:

• Strong bias for action, ability to think big, with insistence on high standards.
• Experience serving and supporting large-scale business solutions at Fortune 500 companies.
• Thrives in an unstructured, fast-paced, and change-heavy environment.

Compensation:

• Annual Base Salary Range: $841,500—$990,000 MXN

Total Rewards:

Samsara offers above-market total compensation through base salary, performance-based bonus/variable pay, and equity (for eligible roles). We differentiate pay for top performers. Our rewards are designed to fuel high-impact builders and include:

• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.

Flexible Working:

Samsara supports a flexible working model. Offices are available for those who prefer in-person work, and remote work is supported where operationally feasible. Specific location requirements will be clearly indicated in the job description if applicable.

Belonging at Samsara:

We welcome everyone regardless of background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on diverse perspectives to solve complex problems.