Client Support Engineer

Location: Work from Home (with onsite training at Makati or SM Clark)
Shift: Dayshift (flexible based on client needs)
Salary: Php 74,000 - 78,500 all-in (monthly)
Job Type: Full-time

About the Role:
We are seeking a detail-oriented and proactive Client Support Engineer to join our dynamic team. Reporting to the Senior Engineer, you will be instrumental in maintaining and enhancing the functionality of our software products. This role involves responding to customer requests and bug reports, modifying ETL pipelines and data processing scripts, adjusting configurations, fine-tuning client integrations via an Integration Platform as a Service (iPaaS), and making REST API requests to address issues and implement solutions.

Key Responsibilities:

• Efficiently respond to and resolve support tickets related to application functionality and performance.
• Modify and maintain ETL pipelines and data processing scripts.
• Adjust configurations within feature flag management software.
• Execute REST API requests to troubleshoot, resolve issues, and implement customer solutions.
• Collaborate closely with the Senior Engineer and cross-functional teams.
• Document solutions, best practices, and contribute to the knowledge base.

Qualifications:

• 4+ years of related experience.
• Working knowledge and experience of data handling in Python (e.g., Pandas, PySpark, Polars).
• Familiarity with configuration formats such as JSON and YAML.
• Proven experience in troubleshooting and problem-solving within a software environment.
• Ability to modify, maintain, and optimize scripts.
• Proficiency in working with REST APIs.

Bonus Points:

• Experience with document databases (e.g., MongoDB, Elasticsearch, CouchDB).
• Basic knowledge of SQL and relational databases.
• Experience with feature flag management software.
• Familiarity with Integration Platform as a Service (iPaaS) tools (e.g., Workato, Zapier, MuleSoft).

Benefits:

• HMO with 1 free dependent upon hire.
• Life Insurance.
• 20 PTO credits annually.
• VL and SL cash conversion.
• Annual Performance-Based Merit Increases and Employee Recognition.
• Great Company Culture.
• Career Growth and Learning.
• A company laptop will be provided.
• Work from Home (with onsite training at Makati or SM Clark).
• Dayshift but can change depending on client’s needs.