Area Customer Service Coordinator

Company: Ricoh
Location: Torrance or South Los Angeles Area (Not Remote)

About the Role

Join Ricoh as an Area Customer Service Coordinator and become a vital link in delivering exceptional service to our clients. This role is essential for supporting daily operations, implementing new services, and fostering a customer-centric environment within your assigned geographical area. If you have an innovative spirit and a future-focused mindset, you'll thrive in this dynamic team.

Responsibilities

• Collaborate with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights.
• Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
• Embody a service-oriented approach, prioritizing the customer in every interaction.
• Be adaptable and accountable, embracing challenges with enthusiasm and owning the delivery of exceptional service.
• Contribute to the company's mission of excellence and client satisfaction.

Qualifications

Must Have:

• High school diploma.
• At least 12 months of relevant work experience.
• Flexibility and adaptability to meet the demands of a dynamic work environment.
• Ability to travel between customer locations within a 40-50 mile radius.
• Data-driven and innovative approach.
• Excellent communication abilities.
• Customer-centric mindset.

Nice to Have:

• Additional education beyond high school.
• Proficiency in Microsoft Office suite and other computer operations.
• Prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development.

About Ricoh

Ricoh is an integrated solutions provider that connects people and technology, creates outstanding customer experiences, and delivers innovation worldwide. We empower digital workplaces by enabling individuals to work smarter and harness the power of information. We deliver services and technologies that inspire customer success and guide them toward a better, more sustainable future.

Benefits

• Choice of medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Additional benefits to enhance health, wellness, and personal/professional development.