Service Protection Analyst

About the Role

Join Evelyn Partners' Service Protection team in Liverpool as a Service Protection Analyst. This role is instrumental in supporting the delivery of safe, controlled, and high-quality changes into live service by providing operational governance across Release Management, Service Transition, and the Change Advisory Board (CAB). You will act as a key control point to ensure operational readiness, mitigate risks, and maintain compliance with service management standards, ultimately protecting live service stability and enhancing service performance.

We offer a hybrid working environment, a positive atmosphere conducive to growth, and ample opportunities for career development.

Responsibilities

As a Service Protection Analyst, your responsibilities will include:

• Release Management Support:
• Support the coordination and execution of releases across multiple systems and vendors.
• Validate release readiness criteria (testing, rollback, dependencies, documentation, environments).
• Track and escalate risks, issues, and dependencies prior to release.
• Support structured release cycles and post-release validation/early life support (ELS).
• Contribute to reducing release-related incidents and rework.
• Service Transition (New & Changing Services):
• Support the onboarding of new services and major changes into Business As Usual (BAU) support.
• Ensure operational readiness criteria are met, including support models, SLAs, documentation, monitoring, and access.

Requirements

To be successful in this role, you should possess:

• Previous experience in IT Service Management (ITIL), with a focus on Change, Release, or Transition.
• A solid understanding of ITIL practices and service lifecycle governance.
• The ability to assess risk, apply structured challenge, and support governance decisions.
• Experience working in multi-system, multi-vendor environments.
• Strong analytical skills with the ability to interpret and present data for decision-making.
• Effective communication and stakeholder coordination skills.

Desired Qualifications:

• ITIL Foundation v4 certification.
• Further ITIL qualifications are a plus.

Benefits

As a colleague at Evelyn Partners, you will have access to a comprehensive benefits package, including:

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model (role dependent)
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave

Evelyn Partners is committed to fostering a diverse and inclusive workplace where all employees feel respected and can achieve their full potential. We are proud to value the differences a diverse workforce brings and actively deliver multiple diversity, equity, and inclusion initiatives. Reasonable adjustments can be made to accommodate needs throughout the application process.