Dellivery Director Germany & Switzerland

About Valiantys

Valiantys empowers organizations to transform their operations through consulting, enterprise service management (ESM), and engineering productivity. By integrating deep process knowledge with modern collaboration and automation, Valiantys enables business, IT, and product teams to create connected, efficient, and human-centered workflows. We help clients reimagine service delivery beyond IT, streamline cross-functional processes, and enhance throughput for engineering teams. Learn more at https://valiantys.com.

Role: Delivery Director - Switzerland & Germany

As the Delivery Director for Switzerland & Germany, you will be responsible for leading the delivery strategy and operational performance within your territory. Your mission is to ensure client engagements meet business, quality, and financial objectives. You will guide Delivery Managers, uphold delivery standards, and align staffing and capacity with business demands. This role is key in partnering with Consulting, Practices, Sales, and Finance to drive continuous improvement, enhance client satisfaction, and scale delivery excellence.

This position can be based in Switzerland or Germany.

Purpose and Responsibilities

• Delivery Leadership:
• Collaborate with Practices and Consulting leadership on staffing budgets, rolling forecasts, and pay planning.
• Define strategic direction for delivery processes, ensuring adherence to the Valiantys Project Management Framework and internal best practices.
• Lead transformation initiatives, shaping scopes and ensuring engagement readiness and delivery standards in conjunction with the Head of Delivery Excellence.
• Delivery and Resource Management:
• Oversee client engagements by defining scope, risks, responsibilities, and timelines to ensure smooth delivery and prevent disputes.
• Monitor project performance against margin and client satisfaction targets, ensuring compliance with internal governance and delivery standards.
• Manage staffing and resource allocation, facilitating effective handovers and enforcing consistent delivery practices.
• Capacity Planning:
• Partner with Practices to forecast and manage skill demand within the consulting team.
• Allocate resources and adjust budgets, exercising clear decision-making authority.
• Develop contingency plans and coordinate regional/external support for demand peaks.
• Budget and Financial Management:
• Define and manage staffing budgets for business units, maintaining rolling forecasts aligned with business needs.
• Track financial performance with Finance, analyze variances, and adjust strategies to meet targets.
• Review and approve client-facing commercial documents and collaborate with EMEA Delivery leaders on financial alignment.
• Team Management:
• Foster a high-performance culture through clear communication, feedback, and goal-setting.
• Support team development, onboarding, and recruitment.
• Ensure personal and team certifications, including Atlassian.
• Client Engagement:
• Serve as the escalation point for client delivery issues in your region.
• Collaborate with Sales to secure deals and ensure delivery alignment.
• Drive improvements based on Client Net Score (CNS) analysis.
• Continuous Improvement & Innovation:
• Identify and implement improvements in delivery practices and processes.
• Contribute to new service offering development and innovation (including AI).
• Stay current on industry trends and promote team learning.

Your Team and Partners

• You will report to the Head of Delivery EMEA.
• You will manage a team of Delivery Managers (direct reports).
• You will work closely with Project Managers (indirect reports, if applicable).
• You will collaborate regularly with: Consulting, Sales, Practice teams, People & Culture, Finance, and other Delivery Directors.

Requirements

• Proven leadership experience in managing complex delivery teams and functions.
• Excellent communication, stakeholder management, and decision-making skills under pressure. Analytical, structured, and driven by performance, quality, and client success.
• Good awareness of AI in the enterprise and its value proposition for clients.
• Exposure to business development activities, combining a solid delivery mindset with a business-oriented approach to shape solutions and drive impact.

Languages & Location

• Fluent in German and English; additional languages are a plus.
• This role can be based anywhere in Switzerland or Germany.
• Requires regular travel to Berlin, Vevey, and Berne offices.
• Flexible hybrid working model combining remote and on-site work.

Benefits

Valiantys recognizes its team members as its greatest asset and offers:

• Sense: Clear communication providing insight into assignments and their impact.
• Training: Dedicated time and budget for skill development and career advancement.
• Flexibility: Support and flexibility to maintain life balance.

Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to personal background, identity, or beliefs.