Service Protection Analyst

About the Role

Join Evelyn Partners' Service Protection team in Glasgow as a Service Protection Analyst. This position is vital for supporting the delivery of safe, controlled, and high-quality changes into live service by providing operational governance across Release Management, Service Transition, and the Change Advisory Board (CAB). You will serve as a key control point, ensuring operational readiness, mitigating risks, and upholding compliance with service management standards to protect live service stability and improve performance.

We offer a hybrid working model, a positive and supportive work environment, and opportunities for career advancement.

Responsibilities

As a Service Protection Analyst, your responsibilities will include:

• Release Management Support:
• Assist in the coordination and execution of releases across various systems and vendors.
• Validate release readiness criteria, including testing, rollback plans, dependencies, documentation, and environments.
• Track and escalate risks, issues, and dependencies proactively before release.
• Support structured release cycles and post-release validation/early life support (ELS).
• Contribute to minimizing release-related incidents and rework.
• Service Transition (New & Changing Services):
• Support the onboarding of new services and significant changes into Business As Usual (BAU) support.
• Ensure that operational readiness criteria are met, covering support models, SLAs, documentation, monitoring, and access controls.

Requirements

To excel in this role, you should possess:

• Previous experience in IT Service Management (ITIL), preferably within Change, Release, or Transition functions.
• A strong understanding of ITIL practices and service lifecycle governance.
• The ability to effectively assess risk, apply structured challenge, and support governance decisions.
• Experience working within multi-system, multi-vendor environments.
• Proficient analytical skills for data interpretation and presentation to inform decision-making.
• Effective communication and stakeholder coordination capabilities.

Desired Qualifications:

• ITIL Foundation v4 certification.
• Additional ITIL qualifications are considered a plus.

Benefits

As a valued colleague at Evelyn Partners, you will enjoy a range of benefits, including:

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model (dependent on role)
• Generous holiday allowance
• Option to purchase additional holiday days
• Shared parental leave

Evelyn Partners is committed to diversity and inclusion, valuing the unique contributions of a diverse workforce. We actively promote diversity, equity, and inclusion initiatives to create a workspace where everyone feels respected and can achieve their full potential. We are happy to provide reasonable adjustments throughout the application process.