Service Protection Analyst

About Evelyn Partners

Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next.

Our success hinges on our people and that’s our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.

About the Role

We’re seeking a talented individual to join our Service Protection team in London, which is responsible for supporting the delivery of safe, controlled, and high-quality change into live service by providing operational governance across Release Management, Service Transition, and Change Advisory Board (CAB).

The role acts as a key control point to ensure operational readiness, risk mitigation, and compliance with service management standards, protecting live service stability and improving service performance.

We offer hybrid working, a positive working environment you can thrive in and opportunities to further develop your career.

Responsibilities

As Service Protection Analyst, your responsibilities will include:

Release Management Support

• Support the coordination and execution of releases across multiple systems and vendors.
• Validate release readiness criteria (testing, rollback, dependencies, documentation, environments), track and escalate risks, issues, and dependencies ahead of release.
• Support structured release cycles and post-release validation / early life support (ELS).
• Contribute to reducing release-related incidents and rework.

Service Transition (New & Changing Services)

• Support onboarding of new services and major changes into BAU support, ensuring operational readiness criteria are met (support models, SLAs, documentation, monitoring, access).

Requirements

To be successful in this role, you should:

• Have previous experience in IT Service Management (ITIL), ideally within Change, Release, or Transition.
• Possess an understanding of ITIL practices and service lifecycle governance.
• Be able to assess risk, apply structured challenge, and support governance decisions.
• Have experience working in multi-system, multi-vendor environments.
• Demonstrate strong analytical skills with the ability to interpret and present data for decision-making.
• Exhibit effective communication and stakeholder coordination skills.

Desired:

• ITIL Foundation v4, with further ITIL qualifications desirable.

Benefits

As a colleague here at Evelyn Partners you will have access to benefits that include:

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model (role dependant)
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave

Diversity & Inclusion

We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners, we have a wide range of highly active employee resource groups and we’re delivering multiple diversity, equity, and inclusion initiatives across the organization. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.

We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.