Umbrel - Customer Support (Technical)

About the Role

In this role, you will:

• Support our users across all online channels (email, Discord, website chat, forums, social media, etc.).
• Create how-tos, guides, wikis, knowledge base articles, etc., for recurring questions/issues.
• Collaborate with engineers on our team to debug challenging technical issues.

We Hope You:

• Have great written communication skills.
• Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc. (we’ll train you with umbrelOS-specific commands).
• Like talking to users and are willing to constantly do so without external encouragement.
• Are able to empathize with users and genuinely care about their problems — we can’t exist without them.