Senior Customer Success Manager (EMEA)

About TELUS Health

TELUS Health is dedicated to empowering every person to live their healthiest life by leveraging leading-edge technology and focusing on individual uniqueness to shape the future of health. As a global leader in physical, mental, and financial wellbeing, we are improving health outcomes for consumers, patients, healthcare professionals, employers, and employees. Our mission is to be the most trusted wellbeing company in the world.

Our Team and What We’ll Accomplish Together

The EMEA Customer Success Team is a dynamic group of over 30 professionals across the UK, Netherlands, France, and Germany, united by the goal of enhancing employee wellbeing worldwide. We are experiencing rapid growth and are looking for passionate individuals to join us.

Your Opportunity

As a Senior Customer Success Manager, you will be at the forefront of our expansion in EMEA. You will cultivate trusted advisor relationships with clients, empowering them to elevate employee engagement and enhance overall wellness through the TELUS Health solution. This role offers the chance to work with a diverse range of national and international clients and contribute to a rapidly growing team at a leading innovator in wellness solutions.

Why This Matters

The need for employers to provide wellbeing support is critical globally. We make a genuine difference to our clients' employees and their business outcomes. Every partnership forged brings us closer to our vision of a healthier, more productive workforce.

What You’ll Do

• Drive Strategic Partnerships: Develop deep relationships with client organizations, especially at the C-level, ensuring high retention and satisfaction through regular business reviews and strategic planning.
• Champion Client Success: Lead innovative engagement programs, project updates, and solution optimization initiatives that maximize the value clients receive from TELUS Health solutions.
• Connect & Collaborate: Foster a vibrant client community by facilitating best practice sharing, organizing networking events, and building strong internal partnerships to resolve client needs efficiently.
• Grow & Retain: Manage renewals, identify expansion opportunities, and coordinate additional services while continuously advocating for client needs and product improvements.
• Monitor & Optimize: Set and track performance targets, gather client feedback, and work with internal teams to enhance the overall customer experience and drive product improvements.

What You Bring

• 5+ years of experience in Customer Success, Client Relationship Management, Account Management, or other customer-facing relationship roles; experience in a consultative B2B sales role is a significant asset.
• Proven track record of success in retaining and growing relationships with large Enterprise accounts and managing broker accounts.
• Familiarity with Employee Assistance programs, employee wellness, health and benefits, recognition, perks, or Human Capital Management market is preferred.
• A strong consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn.
• Strong interpersonal skills, and solid written and oral communication skills.
• A proactive, entrepreneurial spirit and mindset with the ability to adapt and thrive in dynamic environments.
• Experience with Salesforce or comparable CRM for data-driven decision making.
• Travel within the assigned region(s) will be required.

What We Offer

• Sales incentive plan
• Comprehensive training and onboarding program
• Primarily remote work with a strong preference for candidates based in or around London
• Pension
• Private Medical Insurance including Digital GP
• Healthcare Cash Plan - claim back dental bills or the cost of new glasses
• Dental Plan
• Life Insurance
• Group Income Protection
• 24 days annual leave and two extra wellbeing days per year, in addition to 8 bank holidays
• Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more
• Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need.

About Us

We are a people-focused, customer-first, purpose-driven team that works together daily to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity and is committed to fair employment practices.