E-commerce Support & Automation Assistant

Wing is on an exciting mission to redefine the future of work for companies worldwide, aiming to be the one-stop shop for businesses looking to build world-class teams and place their operations on autopilot. We are seeking an E-commerce Virtual Assistant to start immediately.

📌 About the Client

Our client, European Leather Works, operates within the dynamic E-commerce industry.

Duties and Responsibilities

• Manage order processing and customer service across Amazon, Shopify, eBay, Michaels, Etsy, and Faire.
• Respond to customer inquiries and resolve order-related issues via email.
• Monitor and manage existing AI agents/automations, including handling workflow edge cases (training will be provided).
• Coordinate daily communication and task updates through WhatsApp, Slack, and ClickUp.

Qualifications

• Experience managing multiple e-commerce marketplaces.
• Experience in customer service and order processing.
• Ability to manage communications and workflows across multiple tools.

Technical Requirements

• USB Headset with Noise Cancellation feature.
• Working Webcam.
• Computer with at least 1.8 GHz processor and at least 4GB RAM.
• Main Internet Service Speed: at least 25 Mbps cable connection.
• Backup Internet Service Speed: at least 10 Mbps.

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule

10:00 AM – 7:00 PM PST

Location

This is a remote job.

Salary Package

• PHP 38,000 per month
• Range: ₱35,000 - ₱38,000 a month

Note: Only qualified candidates will be invited to take the assessment & scheduled for an interview. We have other vacancies and a referral program available.