Freelance Community Manager with Chinese (Gaming) Fixed-term contract

Who We Are

Since 1998, Keywords Studios has been dedicated to reshaping how players interact with games, growing into a global team of over 12,000 professionals across 26 countries. We support game developers and publishers with services spanning creation, globalization, media, entertainment, and player engagement. Our Engage service line is one of our fastest-growing, providing technical support, community management, and trust & safety services.

About the Role

We are looking for a native Mandarin-speaking Community Manager for a specific project. This position is available across multiple locations and can be performed remotely. It is a fixed-term contract, expected to last approximately a couple of months. This is a full-time position, with required working hours based on the UK time zone.

Your Future Team

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

What You’ll Be Doing

• Reviewing all incoming community interactions on various social media platforms and communicating directly with players.
• Responding to comments and player queries in a timely manner.
• Creating engaging content for social media.
• Assisting the developer by forwarding important information and issues handled with customers.
• Helping foster and maintain a safe and welcoming environment for a game community.
• Moderating discussions and comments according to set community guidelines.
• Proactively suggesting new ways to grow and care for the community.
• Creating and updating corresponding documentation and reports as needed.

Requirements

• At least 1-2 years of Community Management experience.
• Excellent knowledge of Chinese, native or near-native level.
• Very good English skills.
• Excellent communication and writing skills.
• Passionate about video games and social media.
• Strong understanding and experience with different social media channels.

Phases of Our Recruitment Journey

• Application submission with updated resume.
• Online assessment and interview with a Talent Acquisition Specialist.
• Potential second and third interviews with an Operations Manager.
• Offer of employment.

Our recruitment process is fully online and remote. We value each application and review every candidate individually.

What We Offer

Keywords Studios offers flexibility and a good work-life balance as a remote role. Our company culture is fun, friendly, diverse, and inclusive. We work on exciting projects with global brands and help world-leading game development and publisher studios with community and social media management.

Depending on your location and project needs, the role could be offered as a freelance cooperation or an employment contract if feasible within our global footprint.

We are committed to equal opportunities and fostering a welcoming and supportive work environment.