Senior Cash Collection Specialist (Dentons Business Services

About Dentons Business Services EMEA

Dentons Business Services EMEA is the operational backbone of Dentons, supporting the world’s largest law firm in delivering exceptional service to clients across Europe, the Middle East, and Africa. As a crucial component of Dentons’ global network, our EMEA business services team plays a key role in driving efficiency, innovation, and collaboration. At Dentons Business Services EMEA, we are committed to excellence in supporting legal professionals with cutting-edge solutions. Our dynamic and diverse team collaborates seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more. We pride ourselves on fostering a culture of continuous improvement and adaptability.

Role Overview

We are seeking a motivated Senior Cash Collection Specialist with 5+ years of experience. The ideal candidate will have strong financial knowledge, excellent problem-solving skills, and the ability to work independently while supporting and guiding junior team members.

Key Responsibilities

• Manage and optimize the cash collection process with incorporating customer service skills.
• Develop strategies to improve collection rates.
• Resolve complex client queries and collaborate with Partners.
• Monitor KPIs and implement process improvements.
• Support colleagues and resolve complex cases.
• Ensure compliance with company policies with care of quality standards and service excellence.
• Collaborate with Local Finance teams and various stakeholders.

Requirements

• About 5 years of experience in cash collection Files.
• Advance English proficiency.
• Advanced attention to detail and analytical thinking.
• Strong teamwork and collaboration skills.
• Excellent organizational and time management abilities.
• Proficient in problem-solving.
• Advanced customer service and interpersonal skills.

Benefits

• Private medical healthcare provided by Medicover
• MultiSport card
• Benefit Cafeteria system
• Option to join a private insurance plan
• An additional day off for your birthday
• Tailored learning & development opportunities
• Hybrid work model with a modern office in Warsaw city center