Customer Success & Onboarding Manager (m/w/d)

About the Role

As a Senior Program Manager - Sales Operations, you will own and lead the operations that drive revenue planning, forecasting, and sales execution at Fluxon. You will build the foundational frameworks, data infrastructure, and processes that make our go-to-market performance measurable, predictable, and scalable. This is a highly cross-functional, zero-to-one role within our Program Management team. You will operate as the central point of coordination between Sales, Finance, Marketing, and Delivery teams to ensure alignment on revenue targets, pipeline visibility, and execution planning. This role requires someone who is comfortable working in ambiguity, building from scratch, and balancing strategic design with hands-on execution.

Key Responsibilities

• Build Fluxon’s sales operations program from the ground up, including sales goals and forecasting, frameworks, processes, and feedback loops.
• Identify high-impact growth opportunities across pipeline, conversion, sales productivity, and revenue performance.
• Assist the sales team in the review, revision, and administration of client proposals and contracts.
• Design Fluxon’s sales operations to improve lead flow, accelerate deal velocity, and improve win rates.
• Own sales operations success end-to-end, including defining metrics, tracking, reporting, and performance.
• Lead cross-functional execution of the sales process across Sales, Biz Dev, Marketing, Finance, Executives, and the Delivery team.

Qualifications

• 7+ years of experience managing complex program management, sales/revenue/business operations, sales strategy, or similar function in a fast-paced consultancy, agency, or enterprise environment.
• Proven track record of building sales operations and revenue planning from zero-to-one.
• Experience operating at both strategic and hands-on levels, with strong analytical and modeling skills in sales forecasting, pipeline analysis, revenue planning, and the design of sales planning frameworks, forecasting models, performance dashboards, and Excel/Google Sheets-based tools.
• Experience creating client proposals, pricing, and contract workflows.
• Excellent written and verbal communication skills, with demonstrated ability to build alignment with senior leadership and executives across technical and non-technical functions.
• Strong track record of making data-informed recommendations in environments with ambiguity and shifting priorities.
• Strong skills in risk management, conflict resolution, and making trade-off decisions in high-pressure settings.
• Experience in a high-growth or startup environment is preferred.

What We Offer

• Salary range: $140,000 - $180,000 USD per year.
• Remote work with flexible hours and a budget for workspace setup.
• Localized healthcare coverage.
• Flexible paid time off with a 3-week minimum.
• Company-wide "no internal meetings" Fridays.
• Professional growth budget for self-improvement.
• Monthly health & wellness allowance.
• Annual offsites.
• Profit-sharing program.
• 401k contribution program.
• Paid sabbatical program.
• A competitive salary reflecting expertise and experience.

Fluxon believes in diverse teams and an inclusive environment. We welcome applicants from all backgrounds.