Partner Success Manager

ConnectWise is seeking a dedicated Partner Success Manager to help their technology solution provider partners maximize value and ROI from the ConnectWise platform. This is a great opportunity for an experienced individual with strong knowledge of the IT Service Provider market and business processes to build lasting relationships and drive partner growth. If you are a subject matter expert, adept at problem-solving, and passionate about ensuring customer success in the SaaS industry, this role offers the chance to be a key player in ConnectWise's partner ecosystem. ### General Summary: The Partner Success Manager is responsible for leveraging deep business and industry knowledge to help partners accelerate business value and their ROI with ConnectWise. This role works in partnership with the Sales, Marketing, and Support team(s) to increase value, retention, partner satisfaction and ultimately the expansion of the ConnectWise footprint by maintaining strong relationships with partners. ### Essential Duties and Responsibilities: * Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail. * Researches, analyzes, and documents findings. * May coach, review, and/or delegate work to other team members. * Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal. * Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business. * Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs. * Acts as an escalation point to drive resolution in a timely, proactive manner * Travels to partner locations and IT Nation events. * Helps create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team. * Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations. ### Knowledge, Skills, and/or Abilities Required: *To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* * Ability to manage large projects and processes independently with limited supervision * Recognized subject matter expert of industry standards * Ability to situationally adapt and understand new technology/processes as per partner requirements * Strong knowledge of business processes cross-functionally * Ability to quickly grasp and distinctly explain technological and business concepts * Strong knowledge of the IT Service Provider market and business * Technical acumen and business management skills. ### Educational/Vocational/Previous Experience Recommendations: * Bachelor’s degree required in related field or equivalent business experience * 6+ years of relevant experience * Preferred: Master of Business Administration (MBA) * Preferred: 5+ years in SaaS industry ### Working Conditions: * Remote or hybrid depending on location * 30% travel may be required. ***ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.*** ***The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.***