Complex Case Manager, Care Technology

About PA Consulting

PA Consulting is a global leader in strategy, technology, and innovation. We combine ingenuity with breakthrough technologies to create opportunity from complexity. Our teams of interdisciplinary experts help clients adapt and transform, achieving enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists operating globally across various sectors.

Job Description

We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world.

This role is for a talented and solutions-focused Complex Case Manager to join our Argenti care technology team, supporting our partnership with Northwest London Council. This permanent, full-time role is ideal for someone passionate about using technology to improve lives, thrives on creative problem-solving, and excels at working collaboratively within the Argenti Partnership and with colleagues across adult and children’s social care.

Established in 2013, Argenti is an award-winning partnership created by PA Consulting. It collaborates with councils nationwide to deliver innovative care technology services (also known as Technology Enabled Care or TEC), helping people of all ages live safer, more independent lives at home.

Your Opportunity

Sitting at the heart of our personalized Care Technology offer, this role involves supporting the development and delivery of bespoke Care Technology solutions for individuals with more complex or unique needs. Working closely with Argenti partners and social care practitioners, you will process complex Care Technology referrals by exploring innovative, tailored options to help meet desired outcomes and challenges. You will engage with social care professionals, co-design effective technology-enabled solutions, and match the right technology to individual needs. Flexibility, creativity, and an openness to sourcing new solutions are crucial.

Working within the Northwest London Council, you will:

• Partner with Social Care Professionals: Collaborate closely with frontline colleagues to identify needs and challenges, co-designing bespoke, person-centred solutions for complex cases.
• Advise and Support: Guide social care practitioners in identifying and specifying needs for complex Care Technology referrals, ensuring recommendations are evidence-based and innovative.
• Support Specialist Installations: Complete installations of specialist Care Technology equipment for complex cases.
• Champion Service User Outcomes: Ensure every solution is person-centred, aspirational, and enhances independence, wellbeing, and safety.
• Document and Share Learnings: Capture and communicate insights from complex cases to contribute to best practices.
• Contribute to Innovation: Play an active role in the ongoing innovation and evaluation process, influencing the future of care technology.

You will report to the Argenti Programme Manager and work closely with the wider team and council partners.

Qualifications

Essential Requirements:

• Experience supporting vulnerable people within a health or social care setting.
• Experience working with care technology or related technology solutions.
• Strong motivation to improve the lives of vulnerable people through innovative approaches.
• Excellent communication skills, with the ability to independently engage stakeholders and produce reports.
• Demonstrated technical aptitude and ability to learn new technologies.
• Collaborative team player with strong partnership-working skills.
• Strong organizational and project management skills with attention to detail.
• Enjoys problem-solving and finding creative solutions to complex challenges.
• Adaptable, resilient, and comfortable working across varied scenarios.
• Good analytical skills.
• Proficiency in Microsoft Excel, PowerPoint, and Word.

Desirable (but not essential):

• Experience working with a council in an adult social care context.
• Hands-on experience installing or using care technology.
• Experience working with a monitoring organization.

We encourage you to apply even if you don't meet every single requirement.

Please note: Some UK roles require UK security clearance. Applicants must meet residency requirements (minimum 5 years continuous residency in the UK) for higher levels of National Security Vetting. Please review UK Government guidance on security vetting before applying.

Additional Information

Life At PA

Life At PA encompasses our people's experience, focusing on enriching working lives through unique opportunities and purpose-led meaningful work. Our purpose guides how we work with clients, teams, and communities to deliver insight and impact. We foster a workplace that values human difference, diverse mindsets, inclusion, and equality, unlocking potential for everyone to be their best self.

Benefits:

• Health and lifestyle perks with private healthcare for you and your family.
• 25 days annual leave (plus a bonus half day on Christmas Eve), with the option to buy 5 additional days.
• Generous company pension scheme.
• Opportunities to get involved with community and charity initiatives.
• Annual performance-based bonus.
• PA share ownership.
• Tax-efficient benefits (cycle to work, give as you earn).

We are committed to advancing equality and welcome applications from underrepresented groups. Adjustments or accommodations for the recruitment process can be requested.