Senior Software Engineer (Contract)

About the Company

PA Consulting believes in the power of ingenuity to build a positive human future. They are a global team of over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists who combine innovative thinking and breakthrough technologies to deliver enduring results for clients across various industries. PA operates globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

Argenti, an award-winning partnership created by PA Consulting, collaborates with Councils to deliver innovative care technology services (TECS or telecare), helping people live safer, more independent, gloriously ordinary lives at home.

About the Role

We are looking for an exceptional Operations Service Manager to become an integral part of the PA Consulting-led Argenti care technology partnership. This position presents an excellent opportunity for a seasoned manager driven to think outside the box and innovate in care technology. You will be responsible for a new Argenti service, focused on improving outcomes and quality of life for vulnerable service users across all age groups.

Working Model

• Hybrid Working: A minimum of 2 days per week in the office or on client site, with variations based on role or assignment.
• Flexible Working: Autonomy to manage your time and diary to suit your work/life balance, guided by client needs.
• Client Site Presence: Expected to spend at least 2 days a week in our client offices in Southwest London, with some limited travel.
• Office Travel: Occasional travel to PA’s London office in Victoria.

Key Responsibilities

• Service Management: Oversee operational care technology service management, including referrals, partner coordination, continuous improvement, and meeting KPIs.
• Team Leadership: Manage the service delivery team.
• Risk Management: Proactively identify and mitigate risks related to privacy, security, and usability.
• Performance Reporting: Collaborate on accurate service performance reports for internal and client use.
• Operational Data Analysis: Analyze data to identify trends, improvements, and the impact of changes.
• Stakeholder Liaison: Lead operational engagement with service user groups.
• Quality Assurance: Direct the Quality Assurance Programme to meet and exceed contractual and regulatory standards (e.g., TSA).
• Service Development: Manage assigned projects from initiation to completion, aligning with strategic objectives.
• Service Review: Lead case reviews and correspondence with service user groups.
• Team Collaboration: Support the continuous progression and development of innovative care technology approaches.

Qualifications

• Experience: Seasoned manager with proven experience in managing care technology, social care, and health services. Experience managing remote teams with diverse working styles.
• Leadership: Ability to inspire others and work effectively with diverse stakeholders.
• Passion: A passion for working in Adult Social Care and supporting individuals to live better lives.
• Care Technology Understanding: Good understanding of the outcomes of care technology.
• Communication Skills: Excellent ability to engage clients independently and produce high-quality reports.
• Organizational Skills: Strong focus on project management and attention to detail.
• Location: Located in or willing to commute to Southwest London twice a week.
• Client Understanding: Excellent understanding of social care users and their needs.

Benefits

• Health and Lifestyle: Private healthcare for you and your family.
• Leave: 25 days annual leave (plus a bonus half day on Christmas Eve), with the option to buy 5 additional days.
• Pension: Generous company pension scheme.
• Community: Opportunity to get involved with community and charity-based initiatives.
• Bonus: Annual performance-based bonus.
• Ownership: PA share ownership.
• Tax Efficient Benefits: Cycle to work, give as you earn.

Important Information

• Security Clearance: Some UK roles require UK security clearance and may require at least 5 years of continuous residency in the UK. Please verify your eligibility before applying.
• Diversity & Inclusion: PA Consulting is committed to diversity and inclusion, believing it fuels ingenuity. They welcome applications from underrepresented groups.
• Adjustments: Accommodations can be provided for the recruitment process upon request.