FP&A Manager - GTM

About the Role

Freshworks is looking for a GTM Finance Partner to join their dynamic team. This high-impact individual contributor role within FP&A is designed for someone who enjoys delving into the numbers to uncover strategic insights and drive business decisions. You will partner closely with the Go-to-Market organization, including Field Sales and Customer Success, to enhance planning, analysis, reporting, and strategy.

What You'll Do

• Manage and coordinate the development of annual and recurring forecasts, focusing on underlying business drivers and key financial and operating metrics to align with long-term objectives.
• Drive forecast efficiency with a focus on completing cycles within a defined close window, shifting time and energy toward forward-looking insights and business impact analysis rather than pure reporting.
• Partner with GTM leaders across Field Sales and Customer Success to provide narrative insights on current and expected future performance, including OpEx, AR, and GI ratio analysis.
• Preparation, consolidation, variance analysis, and communication of deliverables for the monthly close cycle, partnering closely with FP&A and Accounting to ensure accurate forecasts.
• Build and scale financial models to support business decisions by assessing historical trends, structuring and extracting data, and designing forecast drivers.
• Act as a subject matter expert across key financial data and GTM metrics, with the ability to synthesize inputs, connect insights, and partner cross-functionally to identify opportunities for process improvement and automation.
• Leverage AI tools to drive process efficiency, automation, and analytical depth.
• Support the production of monthly, quarterly, and annual financial results and deliverables for the executive team, Board of Directors, and investors.
• Provide analytical, financial modeling, and decision-making support for ad-hoc and special projects.

Qualifications

• 5 - 8 years of FP&A experience, ideally in a SaaS company.
• Demonstrated experience with GTM metrics including OpEx, AR, and GI ratios.
• Demonstrated experience using financial systems, ideally NetSuite and Adaptive Planning.
• Advanced proficiency in financial modeling and analysis techniques.
• Expert user of Microsoft Excel and Google Sheets; Power BI experience preferred.
• Strong drive for data integrity, building processes, and reaching solutions from scratch.
• Growth mindset with demonstrated ability to learn quickly.
• Excellent communication and presentation skills, attention to detail, and a sense of urgency.
• Comfortable operating across global time zones, including collaboration with APAC-based team members.

Additional Information

• Location: Hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo, CA headquarters.
• Salary Range: $150,000 - $190,000 annually, plus eligibility for a target bonus.
• Benefits: Freshworks offers comprehensive benefits including dental, medical, vision, disability, and life insurance, equity + ESPP, flexible PTO, flexible spending, commuter benefits, wellness benefits, adoption, and parental leave.
• Company Culture: Freshworks fosters an inclusive environment with a people-first approach, valuing diversity and encouraging employees to reach their full potential.