Professional Services Manager, Fleet

Axon is on a mission to Protect Life, and this customer-facing role is pivotal in deploying their advanced Fleet solutions across the United States. It's a hands-on opportunity to be the technical expert for law enforcement agencies, ensuring seamless integration of hardware and software. For individuals passionate about technology, customer success, and making a tangible impact in public safety, this role offers significant growth and meaningful work. ### Your Impact This is a post-sale, customer-facing, front-line role with primary duties of deploying network, hardware, and software solutions for Axon’s Fleet solutions. All candidates must maintain a professional attitude with a strong focus on the customer’s total implementation experience. ### What You'll Do * **Location:** Remotely from the United States * **Travel:** On the road 100% (Mon-Fri), domestic * Identify and implement solutions with minimal assistance in a fast-paced environment. * Assist clients in monitoring all software implementation lifecycles and provide appropriate customizations. * Conduct training sessions with customer technical points of contact and end-users on Axon-specific product applications. * Create accurate computer network diagrams and documentation for the design and planning of network communication systems. * Coordinate customer efforts and execute field commissioning tests. * Deliver timely and detailed project deployment reports. * Engage with technology decision-makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers, post-sale. * Escalate product irregularities and problems to Product Managers during site deployments. * Maintain regular and predictable attendance. * Synchronize the operation of Axon products as they apply to the Fleet solutions. * Train primary technical contacts and end-users on the proper installation and use of the full suite of Axon Fleet’s components and products. * Troubleshoot applications, computers, networks, and products. * Validate the quality of 12V DC sub-contractor installations. ### What You Bring * Ability to perform job functions from any location with minimal oversight. * Ability to stand, bend, and stoop for upwards of 8 hours a day; as well as lift or carry tools up to 75 lbs. on a regular basis; with or without special accommodations, is required. * Flexibility to take on additional projects and adapt to changes in priorities. * Aptitude to work within a team and as an individual contributor in a fast-paced, dynamic environment. * Desire to work with a team or visit clients in person, weekly. (This position does not have a residency location requirement, but successful candidates must reside within reasonable proximity to a major airport.) * 3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations (A+, Network + or equivalent preferred). * Basic understanding of 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills preferred. (Emergency Vehicle Technician or similar ASE Electronics certifications preferred or Military electronics technician). * Cradlepoint router or equivalent configuration, implementation, and deployment knowledge. NCOS, NetCloud (Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred). * Familiarity with data transfer concepts: WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks, and virtual private networking. * Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN. * **A valid driver’s license is required and must be maintained throughout employment.** ### Benefits that Benefit You * Competitive salary and 401k with employer match * Discretionary paid time off * Paid parental leave for all * Medical, Dental, Vision plans * Fitness Programs * Emotional & Mental Wellness support * Learning & Development programs * And yes, we have snacks in our offices *Benefits listed herein may vary depending on the nature of your employment and the location where you work.* *Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially, and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.* *Base Pay Range: $66,000—$105,600 USD*