Administrative Assistant for a Cleanup Services in the US (Home Based Full Time)

About the Role

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. This role is crucial for maintaining smooth operations and ensuring excellent customer satisfaction for our weekly residential trash pickup service.

Responsibilities

• Answer inbound calls and handle customer inquiries efficiently and professionally.
• Process billing and payments accurately using two distinct billing software platforms (one web-based, one Windows-installed).
• Follow up with the internal team via email to ensure timely resolution of customer issues and requests.
• Log and manage all customer communications meticulously.
• Provide comprehensive support to the owners and account managers with general administrative tasks.

Requirements

• Proven customer service experience.
• Proficiency in using billing software (experience with both web-based and Windows-installed platforms is a plus).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a team environment.
• Basic administrative skills.