Business Analyst - US

About Cytora (an Applied Systems company)

Cytora's AI-powered platform is reshaping how insurers and brokers connect, decide, and grow across the global insurance ecosystem. We move fast, think big, and build impactful solutions. If you're energized by meaningful innovation and want to shape what's next in Insurtech, this is where that work happens.

The Role: Business Analyst

Team: Customer Success
Location: [Dallas / Chicago / Atlanta / Toronto / Lincoln / Remote]
This role is aligned to our hub locations. While we’re especially interested in candidates in or near these areas, we welcome applications from outside of these locations as well.

Position Overview

We’re looking for a Business Analyst to join our Customer Success Team and help drive meaningful outcomes at the intersection of AI and insurance. You’ll collaborate with people who bring diverse perspectives, challenge each other to think bigger, and move together toward shared goals. Here, you’ll have real ownership, real problems to solve, and a team that’s genuinely invested in your growth.

What You’ll Do

• Work day-to-day within the client delivery team under the coordination of the Delivery Manager, contributing to sprint planning, backlog refinement, and risk identification.
• Lead client discovery workshops, challenge existing processes, and identify opportunities for Cytora to add value to the end user.
• Translate client business needs into clear requirements, user stories, and process designs that support and direct conversations with engineering and product teams.
• Identify data inputs, system integration touchpoints, and exception scenarios early in the design lifecycle.
• Manage extensive and in-depth analytical reporting of product performance, utilizing tools such as Thoughtspot.
• Design and optimize AI-driven workflows, including prompt strategies and efficient analytical reporting.
• Continuously identify opportunities to improve BA practice efficiency through AI — including automating repetitive analysis tasks, accelerating documentation and enhancing insight generation.
• Ensure solution quality through test strategy ownership, acceptance criteria, UAT leadership - covering end-to-end scenarios, edge cases, and compliance-sensitive flows, and AI output validation.
• Collaborate within agile delivery teams to manage priorities, risks, and dependencies.
• Drive continuous improvement by monitoring live solutions and enhancing performance through iteration.

What We’re Looking For

• Proven Business Analysis experience, with meaningful exposure to the insurance sector (underwriting, claims, policy administration, or distribution).
• Proven ability to run client-facing workshops and influence senior stakeholders — including the confidence to challenge established thinking constructively.
• Practical, hands-on experience with AI tools — including prompt engineering, building AI-assisted workflows, and a clear understanding of LLM behaviour and limitations.
• High standard of written and verbal communication.

Bonus Points If You Also Have:

• Multilingual skills: Fluency in English, and the ability to write and speak multiple languages would be advantageous.

Why Cytora

We’re building the future of insurance and we’re doing it together. At Cytora, now an Applied Systems company, we’re driven by a shared mission to transform the industry through AI-powered solutions that deliver smarter decisions, stronger connections, and better outcomes.

We build a culture that sees you not just your output. You’re a teammate and you matter here. We draw on the full range of our team’s backgrounds and experiences because that diversity is what makes our thinking stronger and our products better.

We believe flexibility fuels performance. Whether remote, hybrid, or in-office, we empower our teams to work in ways that work best for them.

What You Can Expect

• Competitive salary + OTE
• Flexible working and remote options
• Professional development budget & conference access
• Annual company retreats
• A mission-driven culture that puts people first.

Security & AI Utilization

Applied communicates via secure @cytora.com / @appliedsystems.com email addresses or the official careers portal. Recruiters will never request payments or sensitive personal information. AI tools are leveraged to streamline recruitment workflows, but candidate screening, interviews, and decisions are human-led.

EEO Statement

Applied Systems is an Equal Employment Opportunity Employer committed to diversity and inclusion. We do not discriminate and are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.