Customer Logistics Analyst

About the Role

Reporting to the Team Lead, this role is responsible for servicing customers by executing daily order processing, analyzing forecasts and inventory levels, maximizing on-time and fill rate metrics, investigating service levels, and facilitating cross-functional meetings.

What you will do:

Account Management

• Manage daily order processing activities for a specified account or group of accounts.
• Maintain SAP files such as customer master files, pricing tables, customer resource tables, and customer-specific material determination tables.
• Monitor promotional orders to ensure timely shipment and arrival at the customer's DC by the requested delivery date.
• Execute stock management by ensuring the correct item and versions are shipping to the appropriate customer at the correct timing.
• Facilitate and drive customer and cross-functional team meetings.
• Manage key accounts on inventory and forecasting management by proactively suggesting strategies that impact the customer's ordering forecast.

Order, Shipment, and Reporting Analysis

• Drive service level investigation and improvements by working collaboratively with customers, carriers, and internal cross-functional teams.
• Perform regular analysis of customer service levels and complete monthly Key Performance Reporting (KPI's).
• Understand supply chain requirements for customers and develop solutions to solve issues.

What you will need:

• Bachelor's Degree required; preferably in Supply Chain Management, Operations or Business.
• Strong analytical skills with the ability to think strategically.
• SAP experience preferred.
• Strong ability to multitask.
• Logistics and Customer Service experience.
• Good listening skills, sense of urgency, and strong organizational skills.
• Must demonstrate professionalism and self-confidence to perform effectively.
• Proficiency in Word and Excel (can maintain complex spreadsheets), 1 year.
• Thorough understanding of forecasting, distribution, inventory control, and the promotional effect on demand is preferred.

What we offer:

• Amazing benefits available on your first day of employment (healthcare, 401(k) plus company match).
• 36 total days off (vacation + holidays + sick).
• Reasonable salary range of $50,000 - $60,000.
• Hybrid work schedule.
• Friendly and flexible work environment.
• Great compensation packages.
• Ongoing development and the opportunity to enhance your skills and deliver tangible results.
• A workplace where your voice will be heard and your opinions count.
• A culture that values and rewards thinking and new ideas.

Hiring Process & Diversity Statement

Kao embraces diversity and the individual personalities of its people, believing it makes them strong. They welcome applications from all areas of the global community. Kao USA is an equal opportunity employer, including disability/vets.