Chief Operating Officer (m/w/d)

About Us

Since 1987, we have supported medium-sized companies in the Nuremberg metropolitan region as a reliable, personal IT system house with genuine IT expertise. Our core competencies lie in powerful IT infrastructure, secure system operation, virtualization, managed services, and IT security.

About the Role

We are seeking a Chief Operating Officer (COO) to strengthen our management team. The ideal candidate combines operational excellence with strong leadership skills and guides our clients with technical know-how, reliable implementation, and a consistent focus on quality.

Responsibilities

Operational Leadership & Process Optimization

• Responsibility for the smooth operation of all operational business areas.
• Analysis, design, and continuous optimization of internal processes and workflows.
• Introduction and further development of quality assurance measures and KPIs.
• Ensuring compliance with Service Level Agreements (SLAs) for customers.

Team Leadership & Personnel Development

• Technical and disciplinary leadership of technical and administrative teams.
• Fostering a appreciative corporate culture and open communication.
• Structured onboarding of new employees and systematic development of the existing team.
• Close collaboration with management on strategic personnel decisions.

Customer Relations & Service Quality

• Ensuring high customer satisfaction as a central operational priority.
• Point of contact for strategic key accounts and escalation point for complex inquiries.
• Co-shaping and further developing the service offering in close coordination with sales.
• Building and maintaining long-term customer partnerships in the Nuremberg metropolitan region.

Reporting & Management Support

• Regular reporting to management on operational key figures and project status.
• Active participation in medium-term company planning and growth strategy.
• Identification and implementation of measures for efficiency improvement and cost control.

Qualifications

Professional Requirements

• Completed degree in Computer Science, Business Informatics, Business Administration, or comparable qualification.
• Minimum of 5 years of professional experience in an operational management position, ideally in the IT sector.
• Sound understanding of IT infrastructure, managed services, and IT security.
• Proven experience in business process optimization and project management.

Leadership Competencies

• Strong leadership personality with high social competence and empathy.
• Experience in leading and developing interdisciplinary teams.
• Ability to delegate responsibility while maintaining an overview.
• High degree of initiative, decisiveness, and resilience.

Personal Strengths

• Excellent communication skills in German (C2 level) and good English skills.
• Structured, analytical working style with a strong focus on quality.
• Customer-oriented thinking and entrepreneurial action.
• Identification with the values of an owner-managed, medium-sized IT company.

Advantageous

• Experience with Managed Service Provider (MSP) business models.
• Regional network in the Nuremberg metropolitan region.

Are you ready for this challenge? Apply now and become part of our team – we look forward to meeting you.