Kundenkommunikations-Lead (Werkstudent)

DEINE MISSION: Kundenkommunikation im 21. Jahrhundert

At KarlvonDrais (Frankfurt), you're not just building premium bikes; you're building the future of our customer engagement. While our chat system is running, we need the right pilot to steer it. You are that pilot – not someone who just manages tickets, but someone who works every day to make customer communication smarter.

WAS DU WIRKLICH MACHST:

• You are the Hub: All customer inquiries (phone, chat, email) flow through you – direct contact, no filter.
• You Optimize Daily: Set up Voice Agents, test API integrations, refine AI prompts, run A/B tests. This isn't just a to-do list; it's your job.
• You Think Like an Engineer: You understand APIs, Prompt Engineering, and enjoy experimenting with tools like n8n, Make, Zapier, Claude API, or whatever works best.
• You Take Action: No fear of difficult customers. You solve problems – by phone, in writing, in person – with a system behind it.
• You Report Upwards: Share learnings, automation potentials, and bottlenecks through weekly updates demonstrating continuous improvement.

WER DU BIST:

• Working Student (20–26 hours/week, flexible).
• Tech-savvy and experimental: You play with AI tools intuitively.
• Strong Communicator: Both written and verbal, focusing on direct solutions rather than small talk.
• Self-motivated: You don't need micromanagement; you identify problems and improve them.
• Curious about Automation: Voice Agents, APIs, and AI workflows are not intimidating to you.
• Hands-on: You want to build real systems, not just write tickets.

PLUS-PUNKTE:

• Basic understanding of the bicycle industry, e-bikes, or premium retail.
• Experience with CRM, chatbots, or customer service tools.
• You have previously built or experimented with mini-automations.
• Interest in entrepreneurship and growth.

DEINE ERSTE WOCHE:

1. Learn Superchat and handle 100 customer chats daily.
2. Identify bottlenecks (where are we losing time?).
3. Test your first AI workflow idea (e.g., auto-responses, ticket categorization).
4. Provide feedback and iterate.

BEWERBUNG:

Send us:

• A short Cover Letter (why YOU are born for this job).
• CV (brief and to the point).
• A mini-portfolio: Have you done anything with AI/APIs/Automation? Link, code snippet, screenshot – anything goes.