Complex Case and Innovation Manager

About PA Consulting

PA Consulting believes in the power of ingenuity to create a positive human future. We bring together interdisciplinary experts, innovative thinking, and breakthrough technologies to drive progress and deliver enduring results for our clients across various sectors globally. We are a diverse team of over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists.

About Argenti

Argenti, established in 2013 by PA Consulting, is an award-winning partnership that collaborates with councils nationwide to deliver innovative Technology Enabled Care (TEC) services. Argenti empowers individuals of all ages to live safer, more independent lives in their own homes through strategic partnerships.

Job Title: Complex Case Manager

Role Type: Permanent, Full-Time

Location & Working Arrangement

• Hybrid Working: A minimum of 2 days per week in the office or on client site is standard, with flexibility based on role and assignment needs (up to 5 days on client site possible).
• Flexible Working: Autonomy to manage your time and diary to suit your work/life balance, guided by client work and needs.
• Office Base: Option to work from PA’s London office in Victoria.
• Team Hub: Anchored by a dedicated team hub in Southwest London, with potential for national travel.
• Working Hours: 40 hours per week, typically between 9 am and 6 pm, Monday to Friday.

About the Role

We are seeking a talented and solutions-focused Complex Case Manager to join our Argenti care technology team supporting the Southwest London service. This role is perfect for individuals passionate about using technology to improve lives, who excel at creative problem-solving, and thrive in collaborative environments within the Argenti Partnership and with social care colleagues.

Your Opportunity:

At the core of our personalized Care Technology offering, you will support the development and delivery of tailored Care Technology solutions for individuals with complex or unique needs. Working closely with Argenti partners and social care practitioners, you will process complex referrals, explore innovative options, and help achieve desired outcomes for the people we support.

You will engage with social care professionals, conduct regular conversations to understand needs, risks, and aspirations, and co-design effective technology-enabled solutions. You will utilize our full portfolio of Argenti Care Technology products and apply your specialist knowledge to match the right technology to complex situations. Flexibility, creativity, and openness to sourcing or proposing new solutions are crucial.

Working within the Southwest London Service:

• Partner with Social Care Professionals: Collaborate closely with frontline colleagues to understand needs and challenges, co-designing bespoke, person-centred solutions for complex cases.
• Advise and Support: Guide social care practitioners in specifying needs for complex Care Technology referrals, ensuring recommendations are evidence-based and innovative.
• Support Specialist Installations: Complete installations of specialist Care Technology equipment for complex cases, including supported living schemes, virtual support, and for children and families.
• Champion Service User Outcomes: Ensure all solutions are person-centred, aspirational, and enhance independence, well-being, and safety.
• Document and Share Learnings: Capture and communicate insights from complex cases to contribute to best practices across the Argenti partnership and with council partners.
• Contribute to Innovation: Play an active role in the ongoing innovation and evaluation process, influencing the future of care technology with the Argenti Innovation Specialist.

You will report to the Argenti Operations Manager and collaborate with the wider Southwest London team, council partners, and the provider network.

Qualifications

Necessary Skills and Attributes:

• Experience supporting vulnerable people in a health or social care context.
• Experience working with care technology or a similar related technology.
• Strong motivation to support vulnerable individuals in living fulfilling, independent lives.
• Excellent communication skills, with the ability to engage independently with partners, stakeholders, and clients, and produce relevant reports.
• Demonstrated technical proficiency and aptitude for learning new technologies.
• A collaborative team player.
• Organized with strong project management abilities and excellent attention to detail.
• Enjoys problem-solving.
• Adaptable to different scenarios and resilient in the face of service challenges.
• Good analytical skills.
• Proficient in MS Excel, PowerPoint, and Word.

Desirable (but not necessary):

• Direct experience working with a council in an adult social care context.
• Direct experience using and installing care technology.
• Experience working with a monitoring organization.

Note: We encourage you to apply even if you don't meet every single qualification.

Security Clearance

• Some UK roles at PA Consulting require UK security clearance.
• All PA employees undergo background checks and must achieve Baseline Personnel Security Standard. Some roles require higher levels of National Security Vetting, necessitating at least 5 years of continuous UK residency.
• Applicants must meet residency requirements (British citizen or resident for the past 5 years) for security clearance eligibility. Please review UK Government guidance on security vetting if unsure.

Additional Information & Benefits

Life at PA: We enrich working lives through unique people, growth opportunities, and purpose-led work. We believe diversity fuels ingenuity, bringing diverse perspectives, knowledge, and skills together in an inclusive culture.

Benefits:

• Health and lifestyle perks including private healthcare for you and your family.
• 25 days annual leave (plus a bonus half day on Christmas Eve), with the option to buy 5 additional days.
• Generous company pension scheme.
• Opportunities for community and charity involvement.
• Annual performance-based bonus.
• PA share ownership.
• Tax-efficient benefits (e.g., cycle to work, give as you earn).

Commitment to Diversity & Inclusion: We recruit, reward, and develop based on abilities and contributions, valuing diversity in all its forms. We are committed to building a diverse workforce and welcome applications from underrepresented groups.

Adjustments/Accommodations: Please contact us if you require any adjustments or accommodations during the recruitment process.