Solutions Engineering Manager (Pre-Sales) - Remote (Sweden)

Cloudflare is on a mission to help build a better Internet. They are looking for individuals who are not just looking for a polished roadmap, but for builders who see the cracks in the Internet and are driven to create solutions using the latest tools, including AI. Their culture values curiosity, iteration, and collaboration, aiming to make the Internet faster, more secure, and more reliable.

About Us

Cloudflare runs one of the world’s largest networks, powering millions of websites and Internet properties. They protect and accelerate online applications without hardware or software changes. Named to Entrepreneur Magazine’s Top Company Cultures list and recognized by Fast Company for innovation, Cloudflare fosters a culture where AI is a partner in solving tough problems.

The Role: Solutions Engineering Manager (Pre-Sales)

As a team leader, enabler, point of reference, and coach, you will work closely with prospects and customers to enhance your team’s technical expertise. You will onboard new team members, ensure equitable workload distribution, and provide constructive feedback. This role requires quickly escalating and identifying issues, coordinating with other team leads, and maintaining regional alignment. The Solutions Engineering Manager operates with a player/coach mindset, ready to lead by example in the field and partner closely with sales leaders to drive revenue targets.

You will collaborate across all Cloudflare teams—Sales, Product, Engineering, and Customer Support—to ensure customer success and advise your team on creating scalable solutions.

What You'll Do

• Lead, mentor, and develop a team of Solutions Engineers.
• Act as a technical point of reference and coach for the team.
• Ensure effective workload distribution and team performance.
• Collaborate with prospects and customers to understand their technical needs.
• Partner with Sales and other internal teams to drive revenue growth.
• Escalate and resolve technical and team-related issues efficiently.
• Contribute to the continuous improvement of Cloudflare's solutions and processes.

Desirable Skills, Knowledge, Experience & Goals

• Passion for technology and the ability to explain complex technical concepts clearly.
• Curiosity and a builder's mindset, eager to tackle challenging problems.
• Coaching and teaching aptitude.
• Collaborative spirit, contributing to a positive team culture.

What You Need

• 15+ years of pre-sales / SE experience in a reputable IT company.
• 5+ years of experience as a frontline or second-level SE manager role.
• Strong understanding of the Northern European (Benelux / Nordics) market, with a proven track record of business engagements in this region.
• Proven track record of business growth and talent acquisition (team building).
• Demonstrable experience in coaching, leadership skills, and team management.
• Demonstrable experience in understanding and solving escalations, team issues, or other management-related scenarios.
• Understanding of customer buying decision processes and how to influence them; ability to make intelligent business decisions to drive revenue targets.
• Expertise in internet technologies: OSI Model layers 1-7, BGP, TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL/TLS.
• Technical curiosity and passion for staying up-to-date with industry trends.

Bonus Points

• BSc/MSc or equivalent degree in a technology-related field.
• MBA.
• Demonstrated experience with a scripting or programming language (e.g., Python, JavaScript, Bash, Go) and a desire to expand those skills.
• Industry and technology certifications.
• Exposure to emerging technical landscape trends (e.g., Zero Trust, Serverless computing).
• Experience in Cloud project deployments.
• Fluency in another European language in addition to English.

Inter-Team Goals

• Align 1-to-1 with the Sales Director of the region.
• Cultivate cross-SE team/office coordination.
• Facilitate knowledge transfer between SE teams globally.
• Develop strong relationships outside the SE organization for issue escalation.
• Maintain strong communications with Account Executives and Customer Success leads.

Intra-Team Goals

• Monitor team happiness, productivity, and performance.
• Understand each member’s strengths and development goals.
• Exemplify and cultivate positive culture traits, providing support and confidence.
• Effectively address performance issues and provide timely feedback.
• Foster an open communication environment where criticism is welcomed.
• Maintain a culture of independence, collaboration, and results focus.

Compensation

• Estimated annual salary for Sweden-based hires: SEK 1,342,000 - SEK 1,846,000.
• This role is eligible for incentive compensation under Cloudflare’s Sales Compensation Plan.

Equity

• This role is eligible to participate in Cloudflare’s equity plan.

What Makes Cloudflare Special?

Cloudflare is committed to protecting the free and open Internet through initiatives like Project Galileo, the Athenian Project, and their privacy-focused DNS resolver, 1.1.1.1. They value diversity, inclusiveness, and providing reasonable accommodations.