Medical Information Associate - US working hours

About the Role

PrimeVigilance is looking for a Medical Information Associate to work US hours, responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries in English.

Responsibilities

• Provide approved responses to medical inquiries from external US customers (healthcare professionals, patients, pharmaceutical clients), including call handling.
• Accurately identify, document, and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes.
• Ensure all medical information inquiries are tracked and fully documented within the Medical Information database accurately and completely.
• Participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 inquiry handling service.
• Provide management with regular updates regarding project status and metrics concerning inquiries.
• Assist in departmental regulatory inspection preparedness for the company's pharmacovigilance system and actively participate in PV inspections or audits.

Requirements

• Life science/biomedical background – healthcare-related degree (chemistry, biology, biotechnology, pharmacy, nursing).
• Due to the nature of this home-based position and the need to handle confidential patient and healthcare professional communications, candidates must have a reliable high-speed broadband internet connection and access to a private, dedicated workspace. A shared family or common living area is not considered suitable, as maintaining privacy and confidentiality is essential.
• Customer service or call center experience preferred.
• Comfortable receiving inquiries by phone.
• Comfortable working US working hours/shifts.
• Ability to perform out-of-hours service if required.
• Time and issue management, delegation, organization, and multitasking skills with good attention to detail.
• Strong interpersonal and communication skills.
• Advanced English skills, both verbal and written.

Benefits & Additional Information

• Training and career development opportunities internally.
• Strong emphasis on personal and professional growth.
• Friendly, supportive working environment.
• Opportunity to work with colleagues based all over the world, with English as the company language.
• PrimeVigilance prioritizes diversity, equity, and inclusion, creating an equal opportunities workplace and a human-centric environment.
• Core values: Quality, Integrity & Trust, Drive & Passion, Agility & Responsiveness, Belonging, Collaborative Partnerships.