About the Role

The Assessment Services Specialist is a critical individual contributor role within the Assessment Services team at Newsela. This position is focused on providing comprehensive, end-to-end support for customer assessment needs, working directly with district and school stakeholders to deliver high-quality assessment services and drive customer value.

What You’ll Be Doing

• Support Implementation & Onboarding: Assist in the setup of Newsela’s assessment products for assigned accounts, including configuration and go-live support.
• Deliver Ongoing Advisory & Support: Partner with customers to enhance their utilization of Newsela assessments, offering score interpretation, data coaching, and usage reviews.
• Execute Assessment Migration & Content Work: Manage assessment migration and content services, ensuring adherence to scope, quality, and timelines.
• Own Your Accounts: Manage the full lifecycle of customer engagements, from scoping and scheduling to communication and delivery, with proactive escalation of issues.
• Document and Improve: Create playbooks, templates, and reusable artifacts to enhance team efficiency and knowledge sharing.
• Partner Cross-Functionally: Collaborate effectively with Customer Service, Sales, Product, and Content teams.
• Be a Voice of the Customer: Relay customer feedback and patterns to internal teams to inform product and service improvements.

About You

• 5+ years of combined experience in K-12 EdTech, assessment, and/or customer-facing professional services.
• Understanding of formative and/or interim assessments, their development, usage, and educator decision-making based on data.
• Strong written and verbal communication skills, with the ability to engage stakeholders at various levels.
• Highly organized and dependable, with the ability to manage multiple workstreams effectively.
• Comfort with ambiguity and a proactive problem-solving approach.
• Genuine interest in assessment, educational data, and deepening customer relationships.

Bonus Points For

• Background as a former educator, instructional coach, or district-level assessment leader.
• Prior experience in services, implementation, or customer success at an EdTech or assessment company.
• Exposure to various assessment types beyond formative and interim.
• Familiarity with standards frameworks, item-writing concepts, or psychometric basics.
• Experience in a product-led organization with close services and product partnerships.

Why You’ll Love Working at Newsela

• Health & Wellness: Comprehensive medical benefits, employer contribution to premiums and HSA, gym reimbursement, pet insurance, Calm app access, Rocket Lawyer.
• Work From Home: Fully remote company with a monthly tech stipend.
• Supporting ALL Families: Inclusive benefits including parental leave, fertility support, and adoption assistance.
• Financial Wellbeing: 401(k) plan with employer match.
• Time Off: Flexible PTO, paid sick time, company holidays, and a winter break (Dec 24th - Jan 1st).
• Professional Development: Annual learning and development allowance.
• Make A Difference: Contribute to the future of education and improve student and teacher lives.

About Newsela

Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.

Compensation

• Base Compensation Range: $60,000—$70,000 USD
• Total compensation includes incentive stock options and benefits.