Proactive Team Network Administrator

Job Description

The Proactive Team Network Administrator serves as a senior technical resource, responsible for managing escalations, driving automation, and ensuring high-quality proactive service delivery. This role focuses on reducing operational noise through automation, maintaining robust documentation, and mentoring technicians to elevate technical performance and client satisfaction.

Job Responsibilities

Proactive Monitoring & Alerts

• Design, implement, and refine processes for handling proactive service alerts (patching, disk space, antivirus, hardware/software alerts).
• Ensure alerts are actionable, efficient, and tied to measurable KPIs.
• Proactively address recurring issues to minimize escalations and maintain high service standards.

Mentorship & Escalation Support

• Serve as a Tier 3 escalation point for technicians, engineers, and operational teams.
• Partner with Team Leads and managers to identify skill gaps and develop technicians into Tier 2-level engineers.
• Deliver technical training, knowledge-sharing sessions, and hands-on guidance to improve technical competency across teams.

Automation & Scripting

• Develop and maintain automation scripts and tools to reduce manual workloads.
• Lead the adoption of automation best practices across the team.

Documentation

• Create and maintain SOPs, knowledge base entries, and technical guidelines.
• Ensure documentation meets internal standards and industry best practices.

Collaboration & Strategy

• Partner with the Proactive Service Manager and operations leaders to align technical initiatives with business objectives.
• Collaborate cross-functionally to ensure seamless integration of proactive solutions.

Job Qualifications

Required

• Demonstrated technical leadership experience within an IT services, cybersecurity, systems administration, network administration, or similar technical support environment.
• Proven expertise in handling Tier 3 escalations across diverse server environments, including setup, configuration, administration, and troubleshooting.
• Strong experience administering Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and related infrastructure services.
• Strong background in networking, with hands-on experience configuring and troubleshooting VPNs, VLANs, firewalls, switches, and network connectivity issues.
• Experience supporting and troubleshooting virtualization platforms, including VMware vSphere and/or Microsoft Hyper-V.
• Experience supporting and administering Microsoft 365 environments.
• Demonstrated ability to develop, maintain, and manage technical documentation, standards, and operational procedures.
• Excellent problem-solving, root-cause analysis, and technical project leadership skills.
• Strong interpersonal and communication abilities to mentor technicians and collaborate effectively across teams.
• Minimum of five years of experience in IT support, systems administration, network administration, or a related technical role.
• Working knowledge of scripting and automation technologies such as PowerShell, Python, Bash, or similar tools.

Preferred

• Experience working within a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) environment.
• Hands-on administration with ConnectWise PSA and RMM platforms.

Job Requirements

• Home Office Setup: Requires a working computer (min. 8GB RAM, Windows 11/macOS 12+), stable internet (5 Mbps download/upload), quality headset with noise cancellation, smartphone for Microsoft Authenticator, HD webcam, 2nd monitor, and UPS (if using a desktop).
• Cultural Fit: Strong cultural alignment with ITS core values.
• Language: Excellent command of the English language, both spoken and written.
• Work Schedule: Full-time, 40 hours per week. Reactive work during normal business hours (8:00 AM - 5:00 PM PST, Monday-Friday). Proactive shifts will be finalized after training and may occur outside regular business hours.
• Assessments: Ability to pass online behavior and cognitive assessments.
• Certifications: Preferably hold at least 2 of the following: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• NBI Clearance: Required for Philippine applicants.

Compensation

• Pay rate starts at $14.09/hr, varying by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

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Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings. Please note:

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• Sensitive personal information is not requested before a formal offer.
• Be cautious of fake profiles on social media impersonating employees.
• Report suspicious messages to careers@itsasap.com.
• Verified openings are posted at https://www.itsasap.com/job-openings.