Partner Manager, CNC & Sheet

About Xometry

Xometry (NASDAQ: XMTR) powers industries by connecting businesses with manufacturers through its digital marketplace. We provide manufacturers with resources to grow and buyers with access to global manufacturing capacity. Our mission is to bring ideas to life by streamlining the manufacturing process.

About the Role

As a Partner Network Manager, you will lead Xometry's Partner Network initiatives, focusing on cultivating and managing a high-performing network of manufacturing partners. This role is akin to supplier development, emphasizing enhancing partner capabilities, driving performance, and ensuring alignment with operational goals to deliver exceptional customer outcomes. You will act as an advocate and coach to improve supplier quality and reduce manufacturing variability.

Responsibilities

• Optimize partner performance by analyzing data to improve supplier performance and enforcing Xometry Manufacturing Standards.
• Identify performance and training gaps within your portfolio and develop strategies to improve partner outcomes.
• Create and implement partner certification programs to establish quality benchmarks and standards.
• Manage the Partner Outsourcing Group program, including eligibility, vetting, and performance-based promotion/demotion.
• Develop tailored training and coaching programs to elevate partner capabilities and performance.
• Manage operational escalations and provide timely resolutions.
• Lead initiatives to reduce partner churn and maintain a robust network.
• Serve as the ITAR conversion leader.
• Conduct on-site assessments to establish best practices and promote “Xometry Certified” partners.
• Maintain comprehensive training records and standardize partner training materials.
• Collaborate with marketing teams to drive partner acquisition strategies and campaigns.
• 20-25% travel required.

KPIs and Measurements

• On-time delivery (OTD) and quality metrics.
• Return Merchandise Authorization (RMA) and rejection rates.
• Margin performance.
• Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics.

Qualifications / Requirements

• Bachelor’s Degree or equivalent required.
• 8+ years serving as a lead/leader in supply chain or manufacturing.
• Experience with manufacturing, machining, and the manufacturing environment is a strong plus.
• Proven ability to analyze data and implement strategic improvements to balance customer and supplier needs.
• Proven track record of identifying knowledge gaps and delivering training and mentorship is a plus.
• Top-class analytical skills – understands the importance of data and acumen and converts insights into action.
• Strong communication and presentation skills.
• Experience in developing and delivering training programs.
• Fluency with presentation, document, project management, and other essential business applications.

Compensation & Benefits

• Estimated base salary range: $108,000 - $140,000 annually.
• Competitive benefits package, including 401(k) match, medical, dental, and vision insurance; life and disability insurance; generous paid time off (vacation, sick leave, floating and fixed holidays, maternity and bonding leave); EAP, and other wellbeing resources.

Equal Opportunity Employer

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Xometry participates in E-Verify for US-based roles.