Job Title: Software Engineer, Customer Success

About Feedzai

Feedzai is the world's leading RiskOps platform provider, securing global commerce with advanced, cloud-based risk management powered by machine learning and artificial intelligence. We enable digital trust in every transaction, protecting trillions of dollars for the world's largest banks, processors, and retailers while enhancing customer experience and privacy. As a Series D company with a $2 billion valuation, we protect 1 billion consumers and 90 billion transactions annually.

About the Role: Customer Success Engineering

The Customer Success Engineering team acts as technical consultants, ensuring seamless and high-standard delivery of Feedzai's product through installation, configuration, and customization. We tackle complex client challenges, making this a dynamic and impactful role for persistent engineers committed to world-class client experiences.

Your Role & Responsibilities

As a Software Engineer within the Customer Success organization, you will be crucial in installing and tailoring our Fraud Risk Scoring systems to meet client requirements, focusing on integration and performance management. You will leverage a diverse technology stack, including SQL, NoSQL databases, on-premise and cloud environments (AWS, Azure, Google), and streaming systems (RabbitMQ, Kafka).

Your day-to-day will involve:

• Executing the full software development lifecycle for integrations and enhancements to Feedzai's core product.
• Writing well-designed, testable, and high-quality code.
• Integrating multiple software components into robust, functional systems.
• Troubleshooting, debugging, and upgrading existing systems.
• Deploying and supporting systems in production environments.
• Adhering to best practices and industry standards.
• Working within Agile principles to deliver quality products consistently.
• Ensuring proper feature deployment and product upgrades.
• Providing Second Tier support for live clients.
• Collaborating within a project team alongside Data Scientists, Project Managers, and Fraud Analysts to understand client needs, translate them into requirements, and execute solutions.

What You Bring & Know-How

• A BS or MS in Computer Science, or a comparable field, or equivalent experience.
• 2+ years of experience in Java software development or another modern programming language.
• Experience with SQL or NoSQL databases.
• Proven client engagement experience and the ability to work consultatively with clients.
• Excellent English communication skills, both verbal and written.
• Availability to travel up to 15%.

About the Customer Success Team

This team is responsible for delivering our product to clients, encompassing education, configuration, solution development, and risk strategy. We collaborate closely with clients to ensure they have the right solutions, build strategic plans, and provide training, supporting them throughout their lifecycle. We are a fast-growing team that thrives in an open environment, encouraging innovation and personal growth.

Your First 30 Days

You will be immersed in Feedzai's culture through comprehensive training, networking opportunities, and dedicated one-on-one time with your manager. You'll shadow colleagues, gain context on Feedzai's history and products, and begin contributing to ongoing projects. We are eager to welcome you aboard!

Benefits & Perks

(Details not specified in the original posting)

Equal Opportunity Employer

Feedzai is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Important Information for Applicants

• Feedzai does not accept unsolicited resumes from recruiters or employment agencies.
• Personal data provided will be used for application review and potential contract negotiation, retained for 24 months. Please refer to Feedzai's Privacy Notices for details.

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