Customer Success Manager (PPC Advertising)

About GoFasti

GoFasti is a Talent-as-a-Service company that connects world-class developers and designers from Latin America with leading companies globally. We specialize in making remote work remarkable by providing top talent to businesses worldwide.

The Opportunity

We are seeking an English-fluent Customer Success Manager (PPC Advertising) based in Latin America, available to work remotely. The ideal candidate possesses exceptional communication and relationship-building skills, embraces change, maintains a strong attention to detail, and is driven by continuous learning and improvement.

Responsibilities:

• Serve as the primary point of contact for assigned clients.
• Lead recurring calls with franchisors and franchisees to discuss campaign performance, goals, and opportunities.
• Present PPC performance reports and insights to non-technical stakeholders.
• Build and maintain strong client relationships to drive customer satisfaction and retention.
• Translate client objectives, feedback, and business needs into clear briefs for the media buying team.
• Identify and escalate potential account concerns, including wasted spend, intent mismatches, conversion tracking issues, and performance risks.
• Coordinate with internal teams to ensure client expectations and campaign strategies remain aligned.
• Document client meetings, action items, and account updates within the CRM.
• Ensure timely follow-up on client requests and maintain a high level of customer service.

Requirements:

• 3+ years of experience in a Customer Success Manager, Client Success, or client-facing account management role.
• 1+ year of hands-on experience with Google Ads campaigns.
• Strong understanding of match types, Performance Max campaigns, negative keywords, conversion tracking, and PPC performance metrics and optimization principles.
• Proven experience managing client relationships and leading client-facing meetings.
• Ability to present campaign performance and recommendations to non-technical stakeholders.
• Excellent ability to explain technical advertising concepts in a clear and accessible way.
• Exceptional organizational, communication, and problem-solving skills.
• Proactive mindset with the ability to identify issues before they impact client satisfaction.
• Native-level English communication skills, both written and verbal.

It's a Plus:

• Experience working with franchise or multi-location businesses.
• Experience in a digital marketing agency environment.
• Familiarity with CRM platforms and customer success best practices.

Compensation:

• Salary range: USD $2,000 - $2,500 per month, based on seniority and skillset.
• This is an independent contractor position, facilitated through a payroll platform.
• The role is fully remote and allocated to our client.