IT Operation Manager (m/w/d)

About the Role

For an established company in the financial sector in the Munich area, we are looking for an IT Operation Manager (m/f/d).

In this role, you will assume a central interface function between IT operations, internal specialist departments, and external service providers. You will ensure that IT services run stably, are properly documented, and are continuously developed.

The position is suitable for individuals who combine technical understanding with organization, communication, and service orientation.

Responsibilities

• Planning, control, and further development of IT services
• Development and maintenance of a structured service catalog
• Support and coordination of new IT services from introduction to stable operation
• Monitoring of availability, performance, and service quality
• Coordination during disruptions, service outages, and escalations
• Analysis of recurring service problems and derivation of sustainable solutions
• Monitoring and tracking of Service Level Agreements
• Management of external service providers and internal implementation teams
• Coordination of IT changes during ongoing operations
• Creation and maintenance of technical documentation, process descriptions, and implementation concepts
• Participation in improvement projects in IT Service Management

Qualifications

• Completed degree in Computer Science, Business Informatics, Information Technology, or a comparable qualification
• Experience in IT Service Management or IT Operations
• Good knowledge of Incident Management, Problem Management, and Change Management
• Ideally, knowledge of ITIL or comparable IT Service Management frameworks
• Understanding of IT infrastructure, networks, and technical operational processes
• Experience in collaborating with external service providers
• Structured, solution-oriented, and reliable way of working
• Strong communication skills and enjoyment of collaboration with various interfaces
• Experience in project management or in continuous improvement processes is an advantage

Benefits

• Permanent employment in a stable corporate environment
• Collegial environment with appreciative collaboration
• Full-time or part-time possible
• Partial mobile working possible
• Flexible working hours
• Attractive additional benefits
• Company pension scheme
• Subsidies and employee benefits
• Further training and personal development opportunities
• Health offers

More about the role

This position is more than pure IT administration. You will work at the interface between operations, service quality, service provider management, and the further development of the IT landscape.

The role is particularly exciting for individuals who want to take on responsibility in IT operations but also enjoy structuring, coordinating, and improving processes.

How to Apply

Interested?

In the first step, we gladly accept a current CV. We will contact you promptly with further information about the position and the process.

Find Jobs in Germany on Arbeitnow