Regional Manager, Customer Success (D&I – APJ)

About the Role

Planet's customer success team is seeking an experienced Regional Manager, Customer Success, Defence and Intelligence, to lead and grow a team of Customer Success Managers (CSMs) in the Asia Region. You will be instrumental in developing the existing team, hiring top talent, and serving as the senior customer success contact. This leadership position involves acting as an executive sponsor for key customers and collaborating with cross-functional teams to ensure maximum customer value and satisfaction. Crucially, you will co-own the renewal and expansion targets for the region, working closely with CSMs and the Sales team to achieve ambitious goals.

Impact You’ll Own

• Customer relationships and outcomes
• Customer value and satisfaction in the region
• Renewals and Expansion
• Team development

What You Bring

• 10-15 years of customer-facing experience (preferably in Customer Success or equivalent, e.g., account management, consulting), with strong examples of customer/client relationship building and collaborative problem-solving.
• A firm grounding in defense industries, potentially including sales, business development, program, or project management.
• Experience with intelligence collection, ideally space-based or geospatial ISR.
• Experience with intelligence analysis and dissemination.
• Direct management experience.
• Exceptional customer communication, negotiation, and presentation skills.
• Proven experience driving value, expansion, and renewals with customers.
• Ability to work effectively across distributed and cross-functional teams; strong leadership and influencing skills.
• Excellent verbal and written communication skills in both English and an Asian language.

What Makes You Stand Out

• Deep experience with Asian defense organizations.
• Strong background in geopolitical understanding.
• A proven transformational leader.
• Experience in intelligence collection and analysis, including Intelligence, Surveillance, and Reconnaissance (ISR), Collection Planning, and Collection Management.
• Likely a NATO Rank OF2 or senior.
• GIS or remote sensing background.
• Experience operating at the equivalent of NATO Rank OF2 or ideally more senior.
• Strong examples of customer/client relationship building and collaborative problem-solving.

Benefits While Working at Planet

• Paid time off including vacation, holidays, and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off

About Planet

Planet designs, builds, and operates the largest constellation of imaging satellites in history, delivering unprecedented datasets via a cloud-based platform to authoritative figures across commercial, environmental, and humanitarian sectors. We are a unique blend of a space company and a data company, empowering customers globally to develop new technologies, drive revenue, power research, and solve critical challenges. Our people-centric culture fosters innovation and growth, with a diverse team of experts working across the globe. Join us in our mission to change the way people see the world.