Junior Onboarding & Implementation Specialist at Vodori

GT is partnering with Vodori, a leading SaaS provider for the life sciences industry, to find a motivated Junior Onboarding & Implementation Specialist. This role is crucial for supporting Vodori's implementation team as they manage a surge in new customer projects. If you're looking to kickstart your career in customer-facing SaaS roles with a company that's making significant strides, this is your opportunity.

About Vodori

Founded in 2005, Vodori is a specialized SaaS company dedicated to helping life sciences organizations streamline their promotional content review processes. With a strong reputation built over two decades, Vodori is the trusted partner for pharmaceutical, medical device, biotech, and diagnostics companies globally. They offer a modern, flexible, and cost-effective solution, integrating seamlessly with Salesforce and other commercial tools, and are expanding rapidly to help enterprise life sciences organizations future-proof their operations.

About the Role

This position is designed to provide direct support to Vodori's Implementation Managers. You will be involved in various aspects of customer onboarding and implementation, including coordination, testing, User Acceptance Testing (UAT), training preparation, documentation, and other customer-facing enablement activities. While you won't be expected to lead complex projects independently from the start, you will gain valuable experience working with enterprise clients, mastering software workflows, supporting project delivery, and ensuring successful user adoption of Vodori's platform.

This role is ideal for individuals with prior experience in customer onboarding, customer success, implementation support, software support, training coordination, or similar client-facing roles within the SaaS or enterprise software sector.

• Contract Duration: Potential for 3–6 months, with opportunities for extension or direct hire based on performance and business needs.

Responsibilities

• Support Implementation Managers with customer onboarding and implementation projects.
• Assist with project coordination, follow-ups, and tracking implementation tasks.
• Support UAT preparation and execution.
• Aid in testing activities and validation of customer configurations and workflows.
• Prepare and update training materials, user guides, documentation, and support resources.
• Assist with customer training preparation and, where applicable, support training sessions.
• Help collect, organize, and follow up on customer inquiries and feedback.
• Coordinate with internal teams including Implementation, Customer Success, Product, and Support.
• Support customers during onboarding to ensure a smooth transition to product adoption.
• Maintain accurate records of implementation progress, outstanding items, and customer readiness.

Essential Knowledge, Skills & Experience

• Experience in customer onboarding, implementation support, customer success, software support, training coordination, or a similar customer-facing role.
• Comfort working with SaaS, enterprise software, digital platforms, or business-critical systems.
• Strong organizational skills and meticulous attention to detail.
• Proven ability to manage follow-ups, documentation, and multiple workstreams effectively.
• Good understanding of customer-facing communication and stakeholder management.
• Demonstrated ability to quickly learn new software products and workflows.
• Comfortable supporting UAT, testing, documentation, and training delivery.
• Excellent English communication skills.
• Multilingual skills are a plus, particularly in Spanish, French, Italian, German, Mandarin Chinese, or Russian.
• Experience working with international teams and enterprise customers.

Nice-to-Have

• Experience in life sciences, pharma, biotech, medtech, or other regulated industries.
• Familiarity with Veeva or similar workflow/content management platforms.
• Previous exposure to software implementation projects.
• Experience preparing training materials, user guides, or enablement content.
• Proficiency with LMS, knowledge bases, CRM, ticketing, or project management tools.
• Experience supporting UAT or software testing.
• Experience collaborating with customer success, implementation, product, or support teams.

Interview Steps

1. GT interview with Recruiter
2. Interview with Vodori
3. Final interview