Partnerships & Go-To-Market Associate

Partnerships & GTM Associate

Location: Hybrid in New York City (3 days in-office requirement)

A Day in the Life & How You'll Make an Impact:

• Manage day-to-day inbound case escalations from partner relationship managers, ensuring timely, end-to-end resolution of client issues across multiple channels.
• Conduct proactive check-ins and engagement activities with a portfolio of high-touch partners.
• Handle inbound demo requests, delivering clear and compelling product walkthroughs for partner-referred prospects.
• Perform outbound Voice of Customer calls with partner-referred clients to gather feedback, identify insights, and support retention and expansion efforts.
• Act as an extension of the partner's sales motion: support prospect conversations, co-sell alongside partner representatives, and help advance qualified deals.
• Collaborate closely with Sales, Product, Marketing, CX, and Business Development teams to coordinate launches, trainings, campaigns, and partner enablement initiatives.
• Develop and maintain enablement decks, one-pagers, talk tracks, sales assets, and partner-facing materials tailored to each partner's sales motion and industry verticals.
• Support training preparation, Quarterly Business Review (QBR) coordination, and leadership presentations.
• Maintain trackers, documentation, and reporting; compile Go-To-Market (GTM) insights and engagement metrics.

Qualifications:

• 1–2 years of experience in customer success, client servicing, partnerships, or a related field.
• Strong written and verbal communication skills; comfortable presenting to internal and external stakeholders.
• Highly organized with the ability to manage multiple priorities and partners simultaneously.
• Experience with or willingness to quickly learn: Salesforce, Zendesk, Tableau, Redash, and AI productivity tools.
• Comfortable working in a fast-paced, collaborative environment.

About Melio USA:

Melio builds business-to-business (B2B) payment tools designed to help small business owners spend less time managing finances and more time focusing on their craft. As the fastest-growing B2B payment platform in the U.S., Melio is dedicated to finding innovative ways to support small business success.

Our commitment to diversity, equity, and inclusion (DEI) is a top priority. We are an Equal Opportunity Employer and value the diverse strengths, experiences, and backgrounds of our team members. We believe a diverse team is key to our success, and inclusion is the responsibility of every #TeaMelio member.

Compensation & Benefits:

• Competitive Compensation: An annual base salary range of $76,000 - $86,000, with an additional bonus component. We strive to make every employee feel valued and appreciated.
• Medical, Dental, and Vision: Generous and highly competitive plans with up to 100% employer-paid coverage, including FSA and HSA options.
• 401K Matching: Investment in your future at a hyper-growth startup.
• Wellness: A holistic approach encompassing financial, physical, emotional, social, and community support.
• Time Off: Competitive vacation time, sick days, holidays, and parental leave to ensure you can rest and recharge.
• Food Perks: Fully stocked kitchens, a weekly Seamless stipend, and catered meals.
• Office Culture: Thrive in our collaborative New York City offices with a hybrid work environment. We are dog-friendly!
• Growth and Development: Opportunities for professional and personal growth through workshops, mentorship programs, and team-building activities.

Melio participates in E-Verify to confirm employment authorization.

Melio accepts job applications on an ongoing basis until the position is filled. Please apply directly on our careers page.