Product Education Specialist

About Precisely

Precisely is the leader in data integrity, empowering businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products, and strategic services. We serve over 12,000 global organizations, including 95 of the Fortune 100. Our 2,500 employees are united by four core values: Openness, Determination, Individuality, and Collaboration. We are committed to employee career development, offering opportunities for growth, learning, and community building. With a "work from anywhere" culture, we celebrate diversity in a distributed environment across 30 countries and 20 offices on over 5 continents. Join us and be part of an exciting time of innovation.

Precisely is an AI-first organization. All employees are expected to demonstrate proficiency in applying AI tools to accelerate work, improve output quality, and eliminate low-value tasks. Candidates should be comfortable using generative AI tools (e.g., Microsoft Copilot, ChatGPT) and critically evaluating AI-generated outputs, while remaining open to adopting new AI capabilities.

Overview of the Role

Product Education Specialists at Precisely design and deliver modern learning and user assistance experiences that maximize user value from our products. As part of a global User Assistance team, you will collaborate with Engineering, Product Management, Product Marketing, Customer Support, and other cross-functional stakeholders in an Agile and AI-first environment. You will lead the evolution of product education towards modern, in-product and self-service experiences that empower end users to achieve their goals. This role moves beyond traditional training models to design contextual, just-in-time guidance that supports users within their workflow, helping them complete key tasks faster, increasing adoption, reducing time-to-value, and enhancing the overall product experience.

What You Will Do

• Lead and define the strategy and roadmap for evolving product education from traditional training and documentation to modern, in-product and self-service experiences, including defining successful product adoption metrics for end users.
• Drive a shift toward modern learning experiences, including in-product guidance, contextual help, and AI-powered self-service via Help Center, search, and chat.
• Design task-based, workflow-driven learning that enables users to successfully complete key actions within the product.
• Partner with Product, UX, and Engineering to drive end-to-end education and user assistance experiences across the product, demonstrating strong cross-functional leadership.
• Define and implement a scalable self-service learning strategy across Help Center, Knowledge Base, documentation, and internal sources.
• Ensure a unified and seamless learning experience across all channels, providing consistent and connected information to users.
• Continuously measure and improve learning effectiveness using data, feedback, and user behavior insights tied to adoption and user success.
• Other duties may be assigned.

What We Are Looking For

• Bachelor’s degree in a related field (e.g., Communications, Education, Instructional Design, Marketing, Computer Science) or equivalent experience.
• 8+ years of experience in product education, user assistance, learning and development, instructional design, technical communications, or a closely related field.
• Strong sense of ownership and curiosity, with a demonstrated eagerness to stay ahead of trends in product education, learning technologies, and AI-driven experiences.
• Experience designing modern, AI-enabled education and user assistance experiences, leveraging tools like Microsoft Copilot, GitHub Copilot, Azure OpenAI, and AI-driven content platforms for in-product guidance, conversational assistants, and scalable self-service solutions (RAG-based retrieval, prompt-driven workflows, structured knowledge systems).
• Proven track record of strong project management and communication skills for leading cross-functional initiatives.
• Proven experience designing role-based learning programs using adult learning principles and instructional design frameworks (ADDIE, SAM).
• Strong understanding of adult learning in the flow of work, with the ability to design task-based, just-in-time learning experiences that prioritize action over content consumption.
• Hands-on experience with learning and content tools, including LMS (Docebo, SAP Litmos, Cornerstone), authoring tools (EasyGenerator, Articulate, Camtasia, Adobe Captivate), video creation tools (Camtasia, Guidde, Loom, Adobe Premiere Pro), and knowledge platforms (SharePoint, Confluence).

AI Skills/Knowledge

• Experience using enterprise AI tools such as Microsoft Copilot (M365, Copilot Studio) and Azure OpenAI / Azure AI services to accelerate content creation, editing, and workflows.
• Ability to design and leverage AI-powered self-service experiences (search, chat assistants, contextual guidance) across Help Center and in-product environments.
• Familiarity with AI-driven content workflows, including prompt design, structured content generation, and AI-assisted knowledge delivery.
• Experience working with AI-powered knowledge and retrieval systems (RAG-based search, MCP or similar) for unified, scalable content access.
• Strong judgment in evaluating AI-generated outputs for accuracy, consistency, brand voice, and instructional quality, with a willingness to experiment and adopt new capabilities.

Preferred Skills

• Experience applying AI-driven personalization and recommendations to improve user adoption, learning outcomes, and self-service experiences.
• Familiarity with building or integrating AI-powered assistants within product or Help Center environments for contextual guidance and support.
• Experience with content intelligence and analytics tools to derive insights from user behavior and optimize product education strategies.
• Exposure to AI-enabled automation of content workflows (generation, tagging, knowledge organization).
• Understanding of emerging trends in AI-powered learning, developer education, and knowledge management, with the ability to translate these into practical use cases.

Location

This position is 100% remote anywhere in the US.

Important Notice

Application and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.

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