IT Support Specialist

About Anduril Industries

Anduril Industries is a defense technology company dedicated to transforming U.S. and allied military capabilities through advanced technology. By integrating the expertise, technology, and business models of 21st-century innovators into the defense sector, Anduril is revolutionizing the design, development, and sale of military systems. Our suite of systems is powered by Lattice OS, an AI-driven operating system that consolidates vast data streams into a real-time, 3D command and control center. In an era of strategic competition, Anduril is committed to rapidly deploying cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technologies to the military.

About the Role

This position will support key day-to-day processes including: technical IT support for software and hardware, configuring Windows, Linux, and Apple computers with the latest software, and assisting with various upgrades across the Anduril tech fleet. You will also support the maintenance of Anduril’s inventory and asset management program.

What You'll Do

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in the Jira Service Management system.
• Identify persistent problems and recurring failures, escalating them to team leads and engineering teams.
• Support Windows, Linux, and Apple computers, configuring systems to ensure the latest software updates, device management, and the Anduril security stack are installed for each endpoint.
• Manage inventory and asset tracking for all endpoint hardware.
• Provide support and license administration for end-user software, including Microsoft Office, Adobe, Lucid, Matlab, etc.
• Participate in a weekly on-call rotation.
• Identify and create knowledge articles and SOPs for end users and internal IT.
• Assist with ongoing operational improvements and implementation projects as needed.

Required Qualifications

• At least 3 years of experience in a technical service desk role.
• Excellent knowledge of PC and Apple hardware.
• Extremely detail-oriented.
• Excellent customer service and communication skills.
• Experience with a ticketing system and managing a ticket queue.
• Must be able to participate in a weekly on-call rotation.
• Must be able to travel if necessary.
• Must be eligible to obtain and maintain a U.S. TS clearance.

Preferred Qualifications

• Experience with Jira Service Desk or Service-Now.
• Experience with endpoint management tools (SCCM, Jamf, Intune, Workspace One, etc.).
• Experience with Zoom and related video conferencing hardware.
• Experience with Okta or other similar IAM tools.
• Experience in a Zero Trust/BeyondCorp environment.

Compensation & Benefits

US Salary Range: $60,000—$78,000 USD

The salary range provided is an estimate based on various compensation factors, including base salary only. Actual offers may vary based on experience, education, critical skills, and business considerations. Highly competitive equity grants are typically included in full-time offers as part of the total compensation package.

Anduril offers top-tier benefits for full-time employees, focusing on supporting employee health, recovery, and future well-being. Explore Our Benefits for more details.

Protecting Yourself from Recruitment Scams

Anduril is committed to maintaining the integrity of our talent acquisition process and candidate security. Be aware of phishing and fraudulent schemes impersonating Anduril representatives. Key points to remember:

• No Financial Requests: Anduril will never ask for payment or personal financial details. Legitimate recruitment is free for candidates.
• Verify Communications: Ensure emails are directly from @anduril.com addresses or clearly identify agency partners. Report suspicious activity to contact@anduril.com.
• Exercise Caution: Be wary of suspicious communications, grammatical errors, or unusual requests. Always confirm sender authenticity.
• Report Fraud: Immediately report any questionable or fraudulent outreach to contact@anduril.com.

Data Privacy

Review Anduril’s candidate data privacy policy at https://anduril.com/applicant-privacy-notice/. By applying, you consent to Anduril Industries using a third-party service provider for pre-employment risk, integrity, and due diligence screening.