Senior Service Delivery Manager (m/w/x)
āØ AI Insights & Summary
About the Role
K-tronik is seeking a Senior Service Delivery Manager (m/f/x) to join their expert team. This is a permanent position focused on driving service excellence within the metrology sector. You will be working with a company that values passion, team spirit, and working on exciting projects with future-oriented technologies.
Responsibilities
- Manage and negotiate service contracts, ensuring SLA fulfillment and controlling/escalating subcontractor performance.
- Develop KPI frameworks, conduct performance and cost analyses, and provide regular reporting to management.
- Perform strategic resource planning for complex projects, identify bottlenecks, and conduct risk analyses with action planning.
- Manage project-related customer relationships, conduct regular reviews, gather feedback, and develop customer-specific solutions.
- Act as a liaison between clients and technical service, ensuring proactive and goal-oriented communication internally and externally.
- Implement and monitor processes, lead workshops, and drive initiatives to reduce incidents.
Qualifications
- Technical or business administration degree or equivalent education.
- Several years (ideally >3-5 years) of experience in project/service management.
- Strong communication and analytical skills for collaboration with clients and internal interfaces.
- Experience with performance evaluations and cross-departmental coordination of action items.
- Proficiency in analyzing KPIs, creating strategic reports, and deriving improvement measures.
- High customer and service orientation, strong presentation and negotiation skills, and intercultural sensitivity.
- Fluent in English (minimum B2 level).
Benefits
- Collegial and friendly working atmosphere
- Flexible working hours
- 30 vacation days and flexible vacation planning
- Regular team events
- Awarded as Kununu TOP Company
- Corporate Benefits (employee offers)
- Free drinks
- Individual further training opportunities
- 360Ā° support: feedback discussions, career planning, relocation assistance, etc.
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This job is active but will expire soon. Click below to apply on the company's website.
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Job Overview
FAQ
Is this position remote?
The Senior Service Delivery Manager (m/w/x) role is a remote opportunity. The location specified is Memmingen.
What is the salary?
The salary is not explicitly stated, but is competitive and based on experience.
How do I apply?
You can apply by clicking the "Apply for this role" button above to submit your application on the hiring website.
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