Director, Account Management Lead

About Us

Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across over 100 global marketplaces. Through its enterprise and SMB platforms, Pacvue and Helium 10 empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology. At Pacvue and Helium 10, we foster careers that rise to industry leadership, push innovation, encourage ownership, and thrive within an inclusive global community redefining the future of commerce.

About the Role

As a Director, Account Management Lead at Pacvue, you will lead a team of Account Managers who serve as the primary point of contact, consultant, and advocate for our clients. This pivotal role involves working closely with key stakeholders from major brands to manage and grow high-value partnerships, ensuring they achieve success through our platform while driving revenue growth for Pacvue. You will leverage strong analytical skills, exceptional communication abilities, and strategic insights to optimize client outcomes, influence decision-making, and elevate partnership value for long-term growth within your assigned portfolio.

Responsibilities

Client Relationship Management

• Lead a team of account managers to drive customer satisfaction and increase Pacvue adoption.
• Serve as the primary point of contact for partners, fostering strong, trust-based relationships.
• Build and nurture long-term, high-value partnerships that drive both client success and Pacvue’s revenue growth.
• Act as a strategic consultant to clients, offering expert guidance on eCommerce best practices, performance optimization, and maximizing value from the Pacvue software suite.

Strategic Planning & Consultation

• Analyze client data to uncover insights and opportunities, recommending solutions aligned with client business objectives using Pacvue's platform.
• Partner with clients on joint strategy sessions, presenting data-driven recommendations and leading the development and execution of eCommerce strategies.
• Identify up-sell and cross-sell opportunities within existing accounts to drive revenue growth.
• Execute Business Reviews.
• Conduct routine retention and expansion forecasting with exceptional Enterprise Pipeline Rigor.

Cross-Functional Collaboration

• Partner with internal teams (Sales, Customer Success, Product, Marketing) to advocate for client needs and ensure seamless service delivery.
• Collaborate with senior leadership to shape the strategic direction of account management, influencing product roadmap priorities and long-term business decisions.
• Own the performance and strategic direction of the account management function, including multi-year revenue targets, team development, and organizational impact decisions.

Performance & Reporting

• Regularly track and report on client performance, providing analysis and actionable recommendations to drive improved results through Pacvue.
• Monitor key performance indicators (KPIs) to ensure client success, proactively suggesting strategy adjustments based on data insights.
• Prepare and deliver presentations to executive-level audiences, influencing decisions and securing buy-in for new strategies or growth initiatives.

Client Advocacy & Growth

• Act as a passionate advocate for client success within Pacvue, ensuring their needs are met with high-level service.
• Continuously seek ways to help clients maximize the value of Pacvue’s tools and technology for enhanced eCommerce advertising results.
• Effectively negotiate and sign contracts for renewals or expansion opportunities.

Skills & Qualifications

• 10+ years of experience in Account Management, Client Success, or Consulting, including demonstrated leadership of teams and ownership of enterprise-level revenue targets.
• Proven experience working with large enterprise clients and managing high-stakes partnerships.
• Experience with assigned Sales or Revenue targets, and the proven ability to consistently meet and exceed goals.
• Highly analytical with the ability to interpret complex data, extract actionable insights, and drive strategic decision-making.
• Exceptional communication and presentation skills, with the ability to effectively influence executive-level audiences.
• Strong problem-solving skills and the ability to prioritize and manage multiple competing priorities.
• A strategic thinker capable of proactively identifying growth opportunities and continuously improving client outcomes.
• Comfortable with change and capable of thriving in a fast-paced, dynamic environment.

Benefits

• Flexible Paid Time Off
• Paid Holidays and Floating Holidays
• Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance
• 401k with Employer Match
• Up to 2 Days of Paid Time Off to Volunteer
• Paid Parental Leave
• Company-subsidized membership to Wellhub and Peloton
• Fertility and family-building support through Carrot

Compensation

The annual OTE (On-Target Earnings) range for this position is $240,000-$270,000+. The actual OTE will vary based on experience, skills, qualifications, internal equity, and market data for the candidate's location. This role includes a base salary and performance-based variable compensation.