AIRS Medical: Revolutionizing Radiology with AI

AIRS Medical is a global startup founded by experts from Seoul National University, dedicated to providing the world's best solutions in the challenging field of "MRI × AI." Our mission is to dramatically increase the accessibility of "preventative medicine" by continuously innovating in radiology, making MRI scans more commonplace and enabling a new global healthcare model centered on early disease detection and prevention.

Our Flagship Product: SwiftMR

SwiftMR is a vendor-neutral MRI image reconstruction solution powered by an AI deep learning model. It addresses the long scan times and high costs associated with traditional MRI examinations, delivering a more efficient and cost-effective diagnostic tool. SwiftMR evolves MRI into a more accessible diagnostic instrument, empowering healthcare professionals to detect potential health risks early.

Global Achievements and Recognition

Our technological prowess is globally recognized, fueling rapid growth:

• Adoption: Implemented in over 1,400 medical institutions across more than 40 countries.
• Awards:
• 2023 Frost & Sullivan "Technology Innovation Leadership Award"
• Back-to-back wins at the 2019 & 2020 fastMRI Challenge (hosted by Facebook AI Research and NYU Langone Health)
• Global Presence: Headquartered in Korea, with established corporations in the USA, Europe, and Japan, expanding our business in the global market.

🚩 Roles & Responsibilities: Customer Success Manager (MRI x AI)

This position is crucial for maximizing customer business value and satisfaction through the implementation support of our proprietary product (SwiftMR) and optimization of MRI imaging parameters. You will manage the entire customer lifecycle, from initial setup and troubleshooting to nurturing partners and collaborating with our Seoul headquarters and sales teams, guiding customers from trial to paid contracts and renewals.

Key Responsibilities:

• Implementation & Technical Support:
• New Implementations: Install the product (Gateway PC) for new clients and establish connections with MRI and PACS systems.
• Image Quality & Protocol Optimization: Adjust MRI imaging parameters to reduce scan times and enhance image quality.
• Troubleshooting: Respond promptly to inquiries regarding product usage and resolve any image quality issues or system malfunctions.
• Customer & Partner Enablement:
• Promote Utilization: Provide ongoing training and support to help customers maximize product benefits.
• Partner Development: Train channel partners (distributors) on installation and parameter configuration.
• Drive Contract Conversion & Renewal: Foster customer satisfaction to drive transitions from trial to paid contracts and renewals.
• Internal & Global Collaboration:
• Sales (BD) Alignment: Prioritize the sales pipeline and develop renewal strategies in collaboration with regional managers.
• HQ (Seoul) Liaison: Coordinate new version rollouts and escalate customer requests and technical challenges to HQ.
• Knowledge Sharing: Collaborate with domestic and international team members on issue resolution and contribute to creating manuals and procedures.

🎯 Requirements: Qualifications

• Experience with MRI vendors or certification as a Magnetic Resonance Technologist (minimum 3-5 years).
• Exceptional customer service skills and a high level of responsibility to see tasks through to completion.
• Proactive attitude towards learning new technologies and product updates.
• Fluent in Japanese and comfortable working in an English-speaking environment.
• Willingness and ability to travel domestically within Japan (including regional areas).

🏅 Preferred Experiences

• Enjoy exploring imaging parameters and participating in study groups.
• Knowledge of networking (TCP/IP) and server systems (PACS).
• Prior experience in a startup environment, or an eagerness to thrive in one.
• Ability to work remotely and manage tasks autonomously.
• Strong team player with excellent collaborative skills.

🤝 Benefits: Work Conditions and Environment

• Flexible Work Arrangements: Full remote work and flextime system available.
• Workspace Support: Access to WeWork co-working spaces for in-office days.
• Comprehensive Social Insurance: Health, Pension, Employment, Industrial Accident, and Long-Term Care Insurance.
• Health Check-up Subsidy: Up to ¥30,000 reimbursement annually for health check-ups.
• Work Equipment: Company-issued laptop provided.
• Global Collaboration: Opportunities to work with colleagues in Korea, the USA, and Europe.

🏃‍♀️ Hiring Process

• Document Screening → Interviews (2-3 rounds) → Background Check → Offer (Online interviews available)

ℹ️ Employment Details

• Work Location: Full remote (relocation may be possible).
• Compensation:
• Target Annual Salary: ¥5,000,000 - ¥8,000,000 (Annual salary system).
• Salary Structure: Annual salary paid in installments.
• Includes: 30 hours of fixed overtime allowance per month (additional payment for hours exceeding this).
• Bonuses: Paid annually.
• Working Hours: 9:00 - 18:00 (Standard working hours: 8 hours) / Flextime system in place.
• Break Time: 60 minutes.
• Holidays: Complete 2 days off per week (Saturday, Sunday, National Holidays), Golden Week, National Holidays.
• Annual Paid Leave: 10-20 days (minimum days granted after 6 months of employment).
• Overtime: Applicable (includes a deemed overtime of 30 hours).
• Employment Type: Regular Employee (Indefinite contract).
• Probationary Period: 3 months.
• Required Documents for Application:
• Resume (1 page)
• Curriculum Vitae (1 page)
• Please combine the resume and curriculum vitae into a single file for submission.