Especialista de Soporte Service Desk Remoto Horario rotativo

About Canvia

Canvia is seeking an experienced Service Desk Support Specialist with a service orientation and a desire for continuous growth within a leading digital transformation company.

What You'll Do Day-to-Day:

• Provide remote support to users via phone calls and remote control tools.
• Diagnose and resolve first-level incidents: hardware, software, access, connectivity, and corporate applications.
• Register, manage, and track all cases received via telephone and web channels until resolution.
• Escalate cases requiring specialized attention promptly, ensuring SLA compliance.
• Document each case in the ITSM tool, detailing the diagnosis, actions taken, and solution applied.
• Guide users on the use of technological tools and best practices.

What Profile We're Looking For:

• Graduate (technical) in Computer Engineering, Systems, Informatics, or related fields.
• Proven experience in Service Desk or Help Desk support.
• Proficiency with Windows and Office 365.
• Intermediate Excel skills.
• Knowledge of ITSM tools.
• Experience with Active Directory: user and access management.

Position Conditions:

• Modality: 100% Remote
• Schedule: To be coordinated

What We Offer:

• Remuneration in line with the market.
• Full payroll entry from day one.
• Statutory benefits according to law.
• Health insurance.
• Constant training.

Modality:

• Remote work from any location.

Apply Now:

Join a team that values your experience and drives your growth! Apply now and be part of Canvia.