Senior Director, Client Success

About Revecore

For over 25 years, Revecore has been a leader in specialized claims management, empowering healthcare providers to recover vital revenue, thereby enhancing the quality of patient care in their communities. Our success is driven by our people, advanced technology, and unwavering dedication to our clients and employees. We foster a collaborative, diverse culture that prioritizes an excellent work-life balance.

The Role: Senior Director, Client Success

As Revecore’s Senior Director, Client Success, you will be responsible for managing our most strategic and complex client relationships. This pivotal role ensures strong partnerships, oversees client performance, and spearheads recovery strategies for at-risk engagements. You will lead action plans to address performance challenges and collaborate closely with assigned executive sponsors, keeping them informed of client status, risks, and opportunities, and engaging them when executive-level support is required.

Key Responsibilities:

• Manage a portfolio of strategic and complex clients.
• Serve as the executive relationship owner for key client stakeholders.
• Provide regular updates to assigned executive sponsors.
• Engage executive sponsors when strategic support or escalation is necessary.
• Lead the development and execution of action plans for at-risk clients.
• Coordinate recovery strategies with Operations and leadership teams.
• Track client health indicators within CSP or Salesforce.
• Demonstrate Revecore's value through strategic reporting.
• Identify opportunities for service expansion.
• Mentor Directors and Client Success Managers.
• Support long-term client retention through proactive partnership management.

Qualifications

What You'll Need to Succeed:

• A minimum of 8 years of account management experience in revenue cycle services within the healthcare industry.
• Proven experience managing large and complex hospital client relationships.
• Strong financial and operational analysis skills.
• Executive-level communication and presentation skills.
• Ability to travel as needed (up to 25%).

Work at Home Requirements:

• A quiet, distraction-free home work environment.
• Secure home internet connection with speeds exceeding 20 Mbps download and 10 Mbps upload.
• A dedicated workspace that accommodates all necessary equipment and provides adequate surface area for productivity.

Rewards & Benefits:

• Comprehensive medical, dental, vision, and life insurance benefits from day one.
• 12 paid holidays and flexible paid time off.
• 401(k) contributions.
• Employee Resource Groups to foster community.
• Opportunities for career growth.
• An excellent work-life balance.

Location

Remote – USA

• Must reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia, and Wisconsin.

Equal Opportunity Employer

Revecore is an equal opportunity employer committed to diversity and inclusion. We believe a diverse workforce drives innovation and creativity, enriches our culture, and enhances our ability to serve clients and communities. We welcome applicants from all backgrounds and abilities.

Employment is contingent upon eligibility to work in the U.S., employment history verification, and a background check.