Sr. Technical Delivery Manager (East Region)

About WWT

At World Wide Technology (WWT), we collaborate to create a new world. Our work benefits clients, partners, people, and communities globally. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. Through our Advanced Technology Center, we help clients and partners conceptualize, test, and validate innovative technology solutions, deploying them at scale through our global warehousing, distribution, and integration capabilities. With over 12,000 employees and more than 60 locations worldwide, WWT's culture has been recognized by Fortune and Great Place to Work® for its unique blend of determination, innovation, and commitment to creating a great workplace for all.

The Solutions Consulting & Engineering Team

Solutions Consulting & Engineering is a customer-focused, solutions-led organization that delivers end-to-end and emerging solutions to drive customer satisfaction, profitability, and growth. Our success is driven by world-class management consulting, delivery excellence, and engineering brilliance. We embody the OneWWT mindset, bringing the right talent from anywhere within WWT to solve our customers' most complex challenges, combining business acumen with full-stack technical expertise.

Overview

The Senior Technical Delivery Manager is a leadership role responsible for orchestrating end-to-end delivery across WWT’s full portfolio of services. This position ensures operational excellence, drives measurable business outcomes, and serves as the executive point of accountability for delivery quality, financial performance, customer satisfaction, and growth enablement within our largest and most strategic accounts. The ideal candidate brings deep consulting rigor, technical fluency, and strong executive presence.

Key Responsibilities

Client Leadership & Relationship Management

• Serve as the executive delivery leader and trusted advisor for strategic accounts.
• Build and maintain long-term relationships with client executives, ensuring alignment between WWT’s capabilities and client priorities.
• Lead executive governance, steering committees, and quarterly business reviews.
• Anticipate client needs, identify risks, and proactively shape solutions to strengthen client partnerships.

Program & Delivery Oversight

• Provide end-to-end oversight of complex, multitower programs including:
• Infrastructure modernization (networking, compute, storage, data center)
• Multi-cloud architecture, migration, and operations (AWS, Azure, GCP)
• Security architecture, zero trust, SOC modernization, and threat operations
• Application development, modernization, and DevOps
• Digital workspace, collaboration, and end-user experience
• Automation, AIOps, observability, and platform engineering
• Integrate delivery across WWT’s ATC labs, integration centers, consulting teams, and OEM/ISV partners for seamless execution.
• Establish and maintain program governance, KPIs, dashboards, and quality standards.
• Drive risk management, issue resolution, and cross-functional alignment across engineering, consulting, supply chain, and partner teams.

Presales & Growth Enablement

• Partner with Account Managers, Client Directors, and Consulting Services leadership to shape opportunities across WWT’s portfolio.
• Translate client business challenges into actionable solution architectures, delivery approaches, and execution roadmaps.
• Lead or support pre-sales activities, including scoping sessions, solution workshops, ATC briefings, and executive presentations.
• Develop high-quality Statements of Work (SOWs), delivery models, estimates, and risk assessments.
• Serve as the delivery voice in deal shaping, ensuring commitments can be delivered with excellence and profitability.
• Contribute to account planning, pipeline development, and identification of expansion opportunities.

Financial & Commercial Management

• Own financial performance for assigned accounts or programs, including revenue, margin, forecasting, backlog, and cost management.
• Ensure delivery aligns with contractual commitments, profitability targets, and WWT’s commercial frameworks.
• Manage commercial constructs including SOWs, MSAs, change orders, consumption-based models, and managed services engagements.
• Partner with sales and account leadership to identify and pursue growth opportunities.

People Leadership

• Lead, mentor, and develop high-performing delivery teams across consulting, engineering, PMO, and operational functions.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Model WWT’s core values and commitment to diversity, equity, and inclusion.

Operational Excellence & Innovation

• Champion delivery best practices across WWT’s consulting, engineering, and integration capabilities.
• Leverage WWT’s Advanced Technology Center (ATC) for solution validation, prototyping, and customer innovation.
• Promote automation and modern delivery models to improve efficiency and outcomes.
• Drive standardization and scalability across engagements while tailoring approaches to client context.
• Ensure compliance with WWT’s risk, quality, and security standards.

Qualifications

Required:

• Must be located in the central, southern, or eastern region.
• Experience delivering financial services projects and recent partnerships within the global finance industry.
• 12+ years of experience leading large-scale technology or transformation programs, with at least 5 years in a senior delivery leadership role.
• Proven success delivering multi-tower programs across infrastructure, cloud, security, or application domains.
• Strong executive presence with the ability to influence senior stakeholders and lead complex governance structures.
• Deep understanding of delivery methodologies (Agile, hybrid, waterfall), PMO governance, and operational frameworks.
• Demonstrated financial acumen including P&L ownership, forecasting, and commercial management.
• Experience leading large, matrixed teams across consulting, engineering, and operations.

Preferred:

• Experience at a Big 4 or top-tier consulting firm.
• Familiarity with WWT’s core technology partners (Cisco, Dell, NetApp, VMware, AWS, Microsoft, Google, Palo Alto, F5, etc.).
• Industry expertise in sectors such as energy, healthcare, financial services, or service provider.
• Advanced degree (MBA, MS) or relevant certifications (PMP, SAFe, ITIL, cloud certifications).

Success Profile

A successful Technical Delivery Manager at WWT demonstrates:

• Strategic thinking with the ability to translate vision into execution.
• Strong fluency across WWT’s business lines.
• Calm, confident leadership under pressure.
• Exceptional communication and stakeholder management skills.
• A bias for action, accountability, and measurable outcomes.
• A commitment to quality, integrity, and continuous improvement.

Location & Onsite Requirements

• Location Requirement: New York, Philadelphia, Washington DC (or surrounding areas).
• Onsite Requirement: 2-3 times per month in New York City.

Compensation

A reasonable estimate of the current base pay range for this position is $190,000 - $220,000 annually. Actual salary will be based on various factors including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range may differ in other geographic locations. This position may also be eligible for variable incentive compensation.

Benefits

WWT offers a comprehensive benefits package for all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement.
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays (10 per year), Parental Leave, Military Leave, Bereavement.
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.

Culture & Values

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Contact

For questions or concerns about this posting, please email taposting@wwt.com.