About Sigma

Sigma is revolutionizing the industry with its AI Apps and agentic analytics platform, built on cloud data warehouses. We empower business and technical teams to explore live data, build intelligent applications, and automate critical workflows without compromising governance. Our unified platform supports spreadsheet interfaces, SQL, Python, and native AI, providing speed for teams and control for IT. Trusted by over 2,000 customers, including AMD, Duolingo, and JPMorgan Chase, Sigma is experiencing remarkable growth, having recently announced $80M in Series E financing and surpassing $200M in annual recurring revenue.

About the Role

The Customer Success Architect (CSA) team provides critical technical expertise for the post-sales customer experience. CSAs are instrumental in ensuring our customers achieve their objectives by collaborating with customers, partners, and product teams. This vital role supports multiple post-sales functions, including Go-To-Market (GTM) and Product teams.

What You Will Be Doing

• Act as a Sigma champion and product expert, providing advice and expertise to customers.
• Advise customers on technical best practices, including Sigma best practices, performance and tuning, security (SSO, team organization, row-level security), embedded analytics, and API access.
• Provide guidance on related data products like CDW, ETL, and catalog tools.
• Capture product feedback from customers and collaborate with the product team to influence the product roadmap.
• Identify new use cases to grow accounts and pinpoint areas where Sigma can deliver maximum value, ensuring customer renewals.
• Cultivate customer references for the marketing team.
• Design and develop software solutions for Business Intelligence and analytics products, offering technical expertise for post-sales customer success.
• Work directly with customers to understand business and technical requirements, implementing tailored analytics solutions.
• Advise customers on best practices for implementation, performance, security, embedded analytics, and API access.
• Collaborate with Product Managers and Engineering teams to deliver and enhance customer solutions.
• Document software and technical implementations.
• Monitor deployed solutions and troubleshoot complex technical issues.
• Continuously learn product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes.

Qualifications We Need

• Minimum 10 years of business intelligence experience in a customer-facing technical role (customer success or consulting).
• Strong customer relationship skills.
• Experience with database concepts.
• Data warehouse experience, preferably cloud data warehouses (Snowflake, Redshift, BigQuery).
• Experience designing, developing, and writing software and custom solutions using technologies such as JavaScript/TypeScript, SQL, React, GraphQL, and GitHub.
• ETL experience.
• Experience implementing production business intelligence solutions.
• Familiarity with JavaScript and Web Development is a plus.
• Bachelor’s degree in computer science or related field, or equivalent technical experience.
• Ability to work remotely full-time with up to 50% travel (eventually).

Qualifications We Want (Skills You'll Learn!)

• Experience at a SaaS company or with cloud architectures.
• Experience with data analytics business use cases.
• Startup experience.

Benefits For Our Full-Time Employees

• Equity
• Generous health benefits
• Flexible time off policy
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog-friendly office

Work Environment

• Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney.

Equal Opportunity Employer

Sigma is an equal opportunity employer committed to building a diverse and strong team. We encourage applications from all qualified individuals.