Sr. Customer Success Manager – Central

Your Impact

As a Senior Customer Success Manager, you will cultivate long-term, strategic partnerships with Axon’s major customers. You will act as the primary point of contact, deeply understanding their workflows and requirements to guide them in achieving their operational goals using Axon's products. Your insights will be crucial in influencing internal product roadmaps and projects. This multifaceted role requires you to be a project manager, product expert, and consultant, all focused on enhancing customer efficiency and confidence.

What You’ll Do

• Location: Remote from Utah, Montana or Nevada
• Reports to: SR. Manager, Customer Success
• Travel: 30%
• Engage with customers through regular calls, business reviews, and daily needs.
• Monitor and manage adoption metrics to ensure customers are fully utilizing the Axon platform.
• Create success plans for customers and document their progress toward established goals.
• Manage escalations, acting as the lead for critical issues and ensuring alignment across internal teams.
• Communicate major milestones and updates to Sr. Leadership.
• Collaborate with Axon’s marketing and training teams to conduct regular training webinars and calls.
• Develop a deep understanding of Axon’s product line and ensure proper implementation.
• Learn and share industry best practices to solve customer needs.

What You Bring

• Bachelor's degree or equivalent work experience.
• 3-5+ years in a customer-facing role, with at least 2+ years working with Enterprise-level customers.
• Strong project management skills with a proven system for tracking customer requests, issues, and strategic plans.
• Proven track record of leading process improvements within large organizations.
• Previous experience tracking product adoption and customer engagement using data analysis tools.
• Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations.
• Exceptional organizational, presentation, and communication skills (verbal and written).
• Demonstrated ability to adapt to change and excel in high-stress situations.

Benefits that Benefit You

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.
• Learning & Development programs.
• Employee Resource Groups (ERGs).
• On-site snacks (in offices).

Benefits listed may vary based on employment nature and work location.

Total Compensation: Axon is a total compensation company, with compensation comprising base pay, bonus, and stock awards. The base pay range for this role is $86,250—$138,000 USD annually. Actual base pay depends on factors such as level, function, experience, business needs, and geographic market.

Axon is an equal opportunity employer committed to diversity, equity, and inclusion. We encourage candidates who may not meet every qualification to apply. For accommodation requests during the application process, please email recruitingops@axon.com. Axon will never ask for payment during the hiring process and warns against phishing attempts. All official openings are on the Axon careers page.