Customer Success Manager (RingCentral Account)

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. under the RingCentral account. We are happy that someone as talented as you is considering this role. RingCentral is a global leader in unified communications and collaboration solutions, with significant annual revenue and a substantial market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. They invest heavily in their AI-enabled technology and platforms to meet and exceed customer needs. RingSense AI is their proprietary solution, designed for business needs, accuracy, and precision.

Duties and Responsibilities:

• Possess thorough knowledge of the organization’s products/services and the RingCentral product and administration portal.
• Identify customer challenges and future needs, recommending the best RingCentral solutions.
• Manage the end-to-end customer journey post-implementation, focusing on seamless onboarding, continuous education, and renewal execution.
• Provide product training and advise on feature optimization.
• Ensure customers are utilizing the full suite of RingCentral features to maximize solution value.
• Proactively contact “at-risk” accounts and implement specialized save-strategies to protect MRR.
• Develop account-specific plans for contract renewals.
• Collaborate and engage with partner sellers to ensure a great customer experience.
• Update customer information on Salesforce.com.
• Meet/exceed assigned MRR and activity targets.

Desired Qualifications:

• Minimum 2 years of Technology Solution sales experience (UCaaS, CCaaS, SaaS, and similar industries).
• Administrator portal training experience.
• Excellent presentation and communication skills.
• Contract renewal and negotiation experience.
• B2B sales experience.
• Account management experience.
• Preferably with experience in using Salesforce and/or other CRM tools.

Benefits:

• Work Onsite / Flexible work arrangement (Hybrid Setup).
• Comprehensive HMO package (medical and dental).
• Personal Time Off Leaves.
• Performance Incentive (Commissions).
• Employee Assistance and Wellness Programs.

RingCentral's work culture is recognized as a Best Place to Work by Glassdoor and holds local BPTW awards. RingCentral is committed to hiring and retaining great people. They offer on-site, remote, and hybrid work options. Acquire BPO is an award-winning, global business outsourcer with extensive staff and locations across the Philippines, Australia, the Dominican Republic, and the US, with Work-from-Home environments. They have 15 years of experience delivering intelligent contact center and back-office functions for global businesses and are recognized as Safe, Flexible, and Innovative.

Acquire BPO is an equal opportunity employer that values diversity.