Senior IT Engineer

About Pindrop

Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time. Enterprises, including top U.S. banks, insurers, and healthcare providers, rely on Pindrop to secure billions of high-risk customer interactions annually. Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026, Pindrop is backed by leading investors.

About the Role

Pindrop is hiring a Senior IT Engineer in Atlanta, Georgia. In this role, you will help scale and strengthen Pindrop’s internal IT infrastructure, employee technology experience, automation capabilities, and enterprise systems as the company continues to grow.

What you'll do

• Propose, implement, design, and continuously improve internal IT infrastructure and end-user systems.
• Define and optimize onboarding/offboarding workflows and lifecycle milestones through automation and core system integrations.
• Design and maintain scalable architectures for mobile device management (MDM), identity providers (SSO/IdP), and comprehensive endpoint security.
• Serve as the primary technical escalation point and SME for complex issues across corporate hardware, OS ecosystems, core networking, and enterprise SaaS platforms.
• Define and propose programmatic approaches for IT operational excellence through structured documentation, process standardization, and SLA/KPI tracking.
• Partner directly with Security, Engineering, and People teams to enforce corporate best practices, access governance, and strict compliance requirements.
• Research, evaluate, and implement new enterprise tools and productivity capabilities to maximize operational efficiency, platform security, and the overall employee experience.
• Manage and improve critical networking systems—including VPN, DNS, DHCP, and endpoint connectivity—across our predominantly Mac environment.

Who you are

• Inherently driven to anticipate operational issues early and execute durable, long-term technical solutions.
• Able to seamlessly translate sophisticated technical infrastructure concepts into clear, digestible guidance for non-technical stakeholders.
• Highly comfortable navigating ambiguity, taking deep personal ownership of project outcomes, and driving execution from day zero.
• Exceptionally curious and naturally motivated to stay current with rapidly evolving enterprise IT infrastructure, SaaS ecosystems, and security trends.
• A trusted team partner who builds cross-functional alignment and raises the operational bar through active mentorship and standard documentation.
• Grounded by a clear bias toward action, executing results with thoroughness, and delivering a measurable business impact.

Your Skill-set

Must-haves:

• 5–8+ years of progressive experience working in IT engineering, advanced systems administration, or modern corporate infrastructure roles.
• Deep technical expertise in macOS environments paired with strong operational knowledge of Windows client ecosystems.
• Strong administrative experience with Identity & Access Management platforms (e.g., Okta, Active Directory, Azure AD) alongside enterprise MDM suites (e.g., Jamf, Intune).
• Advanced troubleshooting and diagnostics capabilities across corporate hardware, OS configurations, core network routing protocols (DNS, DHCP, VPNs, firewalls), and SaaS tools.
• Verifiable proficiency with scripting and code-driven automation using languages like Python, Bash, or PowerShell.

Nice-to-haves:

• Prior experience configuring and maintaining core corporate SaaS ecosystems at scale (e.g., Google Workspace, Slack, Jira, Confluence).
• Practical familiarity with endpoint security baselines, identity governance frameworks, and audit compliance requirements.
• Proven track record supporting and scaling secure access for highly distributed, remote-first technology organizations.

What’s in it for you

In an era where synthetic media, fraud, and identity manipulation are accelerating, Pindrop ensures that every interaction involves the real human and the right human. Your work directly protects financial institutions, enterprises, and consumers from fraud, deception, and identity compromise. You will wake up every day knowing your work has real-world impact.

You will be at the operational core of a company at the frontier of AI technology, with the strategic autonomy to architect code-driven onboarding automation and deploy secure endpoint guardrails. You will work alongside some of the best technical minds in security, AI, and voice intelligence.

What we offer

• Competitive compensation package, including RSUs for all employees.
• Remote-first environment.
• Meaningful in-person moments through regular team on-sites and company-wide events.
• Unlimited Paid Time Off (PTO).
• Generous health and welfare plans, including an employer-paid "employee-only" medical plan.
• Best-in-class Health Savings Account (HSA) employer contribution.
• Low-cost vision and dental plans for you and your family.
• Paid Parental Leave, including one year of diaper delivery for new additions.
• Recurring monthly phone and internet allowance.
• Enhanced fertility and GLP-1 benefits.
• Annual Learning & Development stipend.

Additional Information

• #LI-Hybrid
• Base Pay Range: $100,000—$125,000 USD.
• Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.
• Pindrop is an Equal Opportunity Employer.